Service Administrator

POSITION: SERVICE ADMINISTRATOR DATE AVAILABLE: Immediately SALARY RANGE: DOEEXEMPT STATUS: Non-ExemptEEO-1 CLASS: Office and Clerical ESSENTIAL FUNCTIONSThe Service Administrator works with Account Managers, field personnel, customers, Project Managers, and office staff in a collaborative manner. This individual is expected to meet performance standards set by the department manager and comply with all company policies and procedures. The Service Administrator takes direction from the department manager to ensure staff efforts are coordinated and directed toward department and company goals.  The Service Administrator performs the following:Write and process quotes for field personnel, subcontractors, and project managersAssist department managers with special projectsPull service reports/history for internal and external useResearch work order and site service history Book hotels for techniciansMinor label permits ordering and processingResearch and order hard to find parts online (eBay, etc.)Assist dispatch team with phone and dispatch coverageAssist reception with phone coverageFile, organize and maintain all electronic records connected with above referenced tasksParticipate in cross-trainingLearn basic trade vocabularyEvaluate and prioritize work on a continual basisPerform additional tasks as assigned QUALIFICATION REQUIREMENTSThe candidate must possess the following abilities and skills: 3+ Years previous customer service, admin assistant, or similar experiencePrevious data entry experienceKnowledge of the HVAC industry (preferred)Excellent organizational and documentation skills Strong time management and prioritization skillsHigh attention to detailPossess strong written and verbal communications skillsTyping skills of at least 60 words per minuteIntermediate level of knowledge of Microsoft 365; primarily Outlook, Word, and Excel EMPLOYEE BENEFITSAlliant Systems presently provides coverage for: Medical and dental for employee (coverage available for dependents at additional premium)401k retirement plan – Alliant currently matches up to 4% of what employee puts inHoliday, vacation, and sick leave compensationShort and long-term disability insuranceEmployee and dependent life Insurance Employee Assistance Program for employee and dependentsFlexible spending programTransportation program HOW TO APPLY: Please read all pages of this job description. If you are interested and feel you are both qualified and capable of filling this position, please email your resume to hr@alliant-systems.com. Alliant Systems is an Equal Opportunity Employer and a non-smoking facility. All non-union new hires must pass a drug test.This description is a general description of essential job functions. it is not intended as an employment contract nor is it intended to describe all duties someone in this position would perform. All employees of Alliant Systems are expected to perform tasks as assigned by supervisory/management personnel regardless of job title or routine job duties.Alliant Systems participates in E-Verify. May 2026