Social Services Coordinator

Job Objective: Provide financial assistance and/or referrals to clients in need based on established criteria; assess all families with minor children for eligibility in the Pathway of Hope (POH) program. Coordinate all Pathway of Hope services using strength-based case management model to families with a desire to take action to break the cycle of crisis and change the trajectory of their lives.Essential Functions: Emergency AssistanceClient AssistanceInterview clients to determine needDetermine if client qualifies for Emergency Assistance (EA) or POH services based on policies and regulations governing eligibilityDevelop client assistance plansProvide referrals to appropriate agencies/services when assistance is unavailable or when further assistance is neededEncourage clients to utilize community resources and instruct them on how to access suchMaintain confidentiality of records and informationCoordinate special outreach events and seasonal programs with Corps Officer(s)Oversee pantry operations: including produce storage, meat storage, proper stock rotation, hours of operations, mobile pantry, commodities, etc.Recruit and train front desk clerksRecruit, train and oversee S.E.R. workersRecruit and train pantry volunteersRecord KeepingCreate and update client file and input data into MAACLink databaseMaintain all necessary statistics and data with on time monthly submission of statistics to Corps Officer(s)Complete required reportsMaintain tracking of available funding at corps siteTrack and report unmet needs of participants and their familiesCommunityBe knowledgeable of community social services and interpret social services regulations in a clear, accurate and helpful manner to clientsServe as the liaison between clients and other organizations/agenciesCommunicate appropriately with staff, clients, other agencies and the public using the telephone or in face-to-face contact, one-to-one and in group settingsWork cooperatively and jointly with staff, clients and agencies to provide quality/caring services.Supervisory Responsibility: This position would supervise volunteers/community service workers/State lent employees (through S.E.R.)Other duties as assignedPathway of HopeOutreach and EngagementConduct regular outreach to social services sites and other locations in the community to identify eligible applicantsEngage and build rapport with target populationConduct screening interviews with potential applicants in accordance with POH eligibility requirements Present potential participants to POH team to include the corps officer, youth pastor, Regional Coordinator, and Divisional POH Program ManagerProvide appropriate referrals for individuals not eligible for POH servicesCase ManagementPerform intake that includes required documentation for admission, referral needs, explanation of program and expectationsConduct a written assessment on all participants within 72 hours of intake including screening for serious personal safety and mental health issuesDevelop a case plan with the participant based on the primary goals of housing stability, increased income/financial resources and skills, and self-determination within one week of intake which includes short-term and long-term goals with objectives. Update case plan as neededSchedule regular meeting times with participants to develop and review goals and objectivesConduct home visits as determined by the case planProvide information and referral services as neededAssist participants in making linkages and accessing appropriate community resourcesProvide advocacy services as needed, i.e., court involvement, landlord/tenant conflict resolution, etc.Provide financial assistance in accordance with program policies and proceduresCoordinate case management efforts with all staff and contracted services to meet individual and family needsDevelop a discharge plan with participants addressing permanent housing stability, economic stability, emotional stability and self-determinationAssist participant to develop a crisis plan; be available during off hours to respond to an emergencyConduct life skills and budgeting classesMaintain case files for each participant that includes the assessment, case plan, documentation of progress, challenges, outcomes/accomplishments, discharge plan and summary, and documentation of all follow up contactMaintain comprehensive and detailed case notes on all participantsComplete required documentation of all educational groups Prepare case records for proper storage after participant dischargeEnsure client confidentiality in accordance with established procedures and regulationsHMIS Case Management & Direct AssistanceMaintain comprehensive demographic data as required on all participantsSubmit monthly summary of service statistics to the Regional CoordinatorMaintain accurate records of financial assistance provided to participants in their file and in the MAACLink Homeless Management Information System and the Salvation Army Information Management System (SIMS) Complete other reports as requestedAgency and Community NetworkingAttend agency and community meetings as requestedMeet with Regional Coordinator on a regular basis (at least monthly) for individual consultation and case management supervisionParticipate in monthly cluster meetings led by the Regional CoordinatorAttend supervisory meetingsMaintain working relationships with community agencies to provide comprehensive services for participants and to stay abreast of current trends and resources availableProvide guidance and support to community volunteers working with the programRepresent the agency's purpose, philosophy, and function to the communityPromote the spiritual dimension of Salvation Army social services programs, emphasizing the importance of Christian influence and evangelism in all Salvation Army ministries, including delivery of social services in contemporary settingsQuality AssuranceTrack and report unmet needs of participants and their familiesDocument and report effectiveness of service delivery using consumer, case management and community resource feedbackProvide ideas for programming specific to educational or process groups needed for participantsEnsure quality of local data and reporting of information that will support national and territorial POH program outcomesEnsure relevance and consistency of POH by collaborating with the Regional Coordinator and Divisional Program Manager with ongoing development of policies and procedures, goals and objectives, and outcome-based measures related to the POHReport any POH challenges and work with the corps officer and POH Program Manager to develop an action plan to address program development needsPathway of Hope Program Evaluation and Outcomes MeasurementEnsure the accuracy of data entry into the MAACLink and SIMS databaseParticipate in other program and outcome evaluation activitiesAssist Regional Coordinator in the annual POH evaluation/outcomes measurement for Corps and summary/review report to the Divisional Program Manager and Divisional Social Services DirectorAssist Regional Coordinator in the completion of quarterly random record reviews and annual review of compliance with standards in order to assure for program evaluation/certification requirementsEducation and TrainingAttend training sessions that support the initial implementation phase and ongoing training requirements for POHAttend in-service training and outside conferences/workshops as requested and approved by the Corps OfficersParticipate in POH workshops and other training events at the territorial, divisional or local level, as requested and/or assignedSupervision: NoneMinimum Qualifications: Education: Bachelor's degree in human service area: prefer BSW from an accredited college or university. Associates degree with extensive experience in strength-based case management may substitute for bachelor's degree as determined on a case-by-case basis.Experience: Minimum of two years of case management experience in a comparable social service program that offer multi-faceted case management interventions designed to address the needs of those who are vulnerable utilizing a strength-based approach.Certifications/Licenses: NoneSkills/Abilities:Analytical/Assessment Skills & Competencies: Critical thinking, complex data analyses, articulate analysis and evidence-based research, and creative problem solvingPlanning Skills & Competencies: Organize/implement plans, develop policies/procedures, standardize operations, manage multiple projects and deadlines simultaneously, delegation, establish and meet goals, detail orientation, and strategies for CQICommunication Skills & Competencies: Professional written and verbal communication skills in Standard English, concisely articulate information for application, presentation and public speakingCultural Competency Skills & Competencies: Adaptable in culturally diverse environments, and respectful of cultural differencesCommunity Practice Skills & Competencies: Engage with others, form collaborative alliances, influence, motivate, manage change, and address barriers. Assess community needs, plan interventions, and participate in community leadership applying research-based practicesFinancial Planning, Management Skills & Competencies: Budget forecasting, analysis of income, expenses, prior year actuals and variances, and establishment of annual budgets. Create and maintain a detailed budget planning tool with anticipated expensesLeadership, Systems Thinking Skills & Competencies: Effective team leadership modeling ethical standards. Adaptability to changing conditions and requirements. Discretion in confidential information flow. Conflict resolution and mediation skillsOther Requirements: Services are provided to vulnerable individuals and families, therefore applicants with felony convictions for child abuse, child endangerment, or crimes against persons, cannot be considered for this position. Ability to meet and maintain The Salvation Army driver qualification eligibility Physical Requirements: Include sitting, walking, standing, bending, squatting, climbing, kneeling, and twisting on an intermittent or occasional basis; grasping, pushing, pulling, lifting objects up to 25 lbs.; reaching overhead. Reasonable accommodation may be made to enable individuals to perform the essential functions of this job.Travel: LocalDriving: Yes. Must possess a valid driver's license from the state in which you reside. Must be approved through The Salvation Army Fleet Safety Program to drive either a Salvation Army or personal vehicle on Salvation Army business.Working Conditions: Work is performed in an office setting and in the communityAll employees recognize that The Salvation Army is a church and agree that they will do nothing as an employee of The Salvation Army to undermine its religious mission.The Salvation Army Mission: The Salvation Army, an international movement, is an evangelical part of the universal Christian church. Its message is based on the Bible. Its ministry is motivated by the love of God. Its mission is to preach the gospel of Jesus Christ and to meet human needs in His name without discrimination.The Salvation Army is an equal opportunity employer. Candidates who are back-to-work, US Veterans, people with disabilities, people who have been impacted by the justice system, and/or people without a college degree are encouraged to apply.