Hartford HVAC & Plumbing Counter Sales Associate

Join Bender – A TOP WORKPLACE for 2023, 2024 & 2025! – Apply Today! Do you have passion for plumbing and HVAC? Are you a team player willing to go the extra mile to get things done? Are you hungry to learn and take advantage of training to be at the top of your game? Do you believe in customer centric focus? Do you understand ERP and CRM systems? Are you looking to join a team that works for a purpose. Why Bender? Join BENDER, a proud TOP WORKPLACE in CT for 2023 & 2024! For over 70 years, we've been a leading wholesale distributor of plumbing and HVAC supplies, committed to fostering a culture built on core values, continuous training, and genuine care for our customers and our team. We're looking for enthusiastic, customer-focused individuals eager to grow with us. JOB DESCRIPTION: As a Counter Sales teammate you will be an integral part of our dynamic and fast-paced team. Your primary responsibility will be to provide exceptional customer service to our clients who visit our trades counter. This is a hands-on position that requires excellent customer service and organization skills, and the ability to work as a team member efficiently and cooperatively in a fast-paced environment. As a Counter Sales teammate at BENDER, you will be accountable for: Providing the highest level of service to customers, in person, over the phone and via company emails and texting applications Ensuring customer orders and requests are managed in a timely and accurate manner Effectively and quickly managing customer calls and emails Increasing sales and awareness of new products, specials, promotions, etc. Proactively engaging in training to improve your product knowledge and selling skills Meeting Key Performance Indicators (KPIs) KEY RESPONSIBILITIES: Greet customers and answer incoming calls at the counter with professionalism and a friendly attitude Process customer transactions accurately and efficiently using our point-of-sale and WMS systems Fulfill customer orders and arrange for product pickups Collaborate with other team members to ensure inventory accuracy and product availability Handle returns and exchanges professionally and in accordance with company policies Be willing to find solutions and solve challenges Assist in resolving customer inquiries and concerns Maintain a positive and helpful attitude, even during busy periods Maintain a clean and organized counter area QUALIFICATIONS: Previous experience in wholesale/distribution counter sales preferred Previous experience in Plumbing and HVAC experience is a plus Customer-focused mindset with a genuine desire to help customers find solutions A positive attitude and a willingness to learn, collaborate, and improve Ability to work in a fast-paced environment and handle multiple tasks efficiently Reliable and punctual Proficiency in using technology, including point-of-sale systems, Microsoft Office, and RFS/WMS scanners, and the ability to learn others Strong organization and attention to detail and accuracy Excellent communication and interpersonal skills Physical ability to lift and move heavy (30-50 lbs.) items occasionally WHAT WE OFFER: Competitive salary and benefits package, including PTO, Insurance, a 401(k) match and others. Opportunity to grow within a dynamic organization. Great company culture. BENDER has won an award for BEST PLACE TO WORK IN CT 2023 & 2024! Contribute to a culture of innovation and continuous improvement. A supportive and collaborative team environment that values hard work and dedication. Ongoing training and professional development for all teammates. If you are a motivated individual who is passionate about providing exceptional service to customers and are excited to be a part of our dynamic team, we encourage you to apply! Join us in helping our customers succeed by finding the solutions they need! BENDER is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. Please Note: All communications regarding your application status will be through email. Bender will not share application status information over the phone.