Technical Support Technician

Pay Range: $23/hr - $24/hr Key responsibilities:Monitoring the queue for new requests, changes, or projectsPlan and implement the assigned project as per the defined processes and standardsEstimate project requirements in terms of time, cost, and resourcesFollow change management guidelines during the execution of projectsWork with vendors as needed for the projects and monitor their workCollaborate with cross-functional teams, including network TPM and engineersStay updated about the new technologies, processes, and designsFollow safety and security standardsTroubleshoot network or physical component issues as needed during deploymentCommunicate with stakeholders and share regular updatesMust Have:Basic Networking knowledgeUnderstand TCP/IP networks, DHCP, and Static IPBasic Cabling (Fiber Optic - single mode and multimode) knowledgeBasic hardware and IT system understandingUnderstand setting up servers (rack installation, wiring servers, cable installation)Can lift and rack equipment up to 40 pounds The Company offers the following benefits for this position, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, long-term disability insurance, short-term disability insurance, paid parking/public transportation, paid time off, paid sick and safe time, hours of paid vacation time, weeks of paid parental leave, and paid holidays annually - as applicable.