Front Office Manager PM

Concord Hospitality is seeking a Front Office Manager to lead our Rooms operations and ensure the highest standards of guest satisfaction, associate engagement, and financial performance. This role partners closely with the General Manager and department leaders to drive operational excellence, deliver consistent results, and create a culture where associates and guests thrive.Key Responsibilities:Lead and support department heads to ensure operational goals are met and aligned with brand standardsMonitor Rooms operations performance, financial reports, wage progress, and budgets, addressing variances proactivelyReview guest feedback and implement action plans to continually improve satisfaction scoresRespond to guest concerns with professionalism, ensuring quick and effective resolutionStay visible on property and engage with guests to gather feedback and strengthen relationshipsFoster a culture of accountability, recognition, and associate engagement through open communication and daily stand-upsSupport HR processes including hiring, training, performance coaching, and policy compliancePartner with leadership to develop and execute operational strategies that drive revenue, service, and overall performanceQualifications:Previous hotel leadership experience in operations, rooms, or front office management (Hyatt Preferred)Strong leadership, communication, and problem-solving skillsProven ability to analyze data, manage budgets, and drive resultsCommitment to guest-first and associate-first cultureWhy Join Concord?We offer competitive wages and a comprehensive benefits package for full-time associates, including:Medical, dental, vision, life, and disability insurance401(k) with company matchTuition assistanceDiscounted hotel staysExtensive training and career development opportunitiesOur culture is built on five cornerstones: Quality, Integrity, Community, Profitability, and FUN. At Concord, you can enjoy a workplace where you are valued, supported, and encouraged to grow.Inspire greatness in your teamEncourage and support team members to reach their full potentialCreate a work environment that is a Great Place to Work for ALLLead with integrity, transparency, respect, and professionalismCare for your team, and their familiesWe are Concord!We are an equal opportunity employer and strongly support diversity and inclusion through our mission to be a "Great Place to Work for All."