INTS3 Field Services Support
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Experience : 12+yearsJob Description :IA-DOM-DOIT-INTS3 Field Services Support (798648)Location : 1240 26th Ave Ct SW, Cedar Rapids, IA 52404Start Date : 05/04/2026End Date : 06/30/2026MODE OF INTERVIEW – PHONE / IN PERSON ( LOCAL TO IOWA Needed ) THIS OPPORTUNITY IS ONGOING - CONTRACT WILL RENEW YEARLY ON 7/1The Department of Management is seeking a highly skilled Field Service Support Technician. This role provides the daily, on‑site technical support necessary to sustain the business functions of the Department and ensure continuity of operations. SKILL MATRIX :Mobility: Ability to travel to various sites within the CRSA region of IowaRequired2YearsAvailability: Participation in an on-call rotation as necessary to support critical business functions.Required2YearsTechnical Literacy: Proficiency in ITSM systems, scripting for automation, and network hardware configuration.Required5YearsEndpoint Management: Ability to manage, patch, and maintain computer hardware, firmware, and peripherals (printers, scanners, etc.).Required2YearsNetwork Admin: Proficiency in installing & config physical networking equipment and monitoring Wide Area Network or external communication circuitsRequired2YearsSystems Diagnostics: Expertise in troubleshooting day-to-day technical issues for IT-specific systems and integrated componentsRequired2YearsITSM Proficiency: Experience using IT Service Management (ITSM) systems for inventory tracking, ticket management, and knowledge base documentation.Required2Years