Remote Customer Support Expert - AI Trainer ($40-$55 per hour)

What you'll do Mercor is partnering with leading AI labs to advance frontier agent evaluations in customer support. As a Customer Support Expert, you'll build long-horizon support tasks that mirror the work you already do, each paired with a deterministic rubric that grades agent performance against verifiable ground truth. Tasks need to have checkable answers—no open-ended essays, no subjective judgment calls. Expect to build scenarios across Tier 1 handling : tickets with a known correct answer per knowledge base, macro selection against a rule set. Exception management : refunds and exceptions against a defined policy with known approved/denied outcomes, escalation routing with defined triggers. Content ops : KB articles with required sections and accurate step counts against product reality. Qualifications 2+ years in customer support or CX ops (B2B SaaS, marketplace, or e-commerce). Expertise in one or more of the following: a major support platform (Zendesk, Intercom, Freshdesk, Front), macro and automation design, KB authoring, CSAT and QA processes. Comfortable reading and producing support artifacts: ticket responses, KB articles, macros, escalation notes. Clear written communication; can articulate reasoning step by step and encode it into deterministic rubrics. Located in the United States or Canada. Compensation $40-$55 / hr depending on domain depth and prior experience. Strong contributors are promoted based on task quality and throughput. J-18808-Ljbffr