Internal Trainer

Internal TrainerJob SummaryThe RedSail Internal Trainer conducts internal training programs for RedSail employees and meets with leadership from various RedSail departments to determine training needs. The ideal candidate thrives in a collaborative environment, has a passion for teaching, a strong desire to help others succeed, a drive for continued learning, and excellent organizational skills.Key DutiesDelivers engaging training sessions using various methods to RedSail employees (workshops, e-learning, seminars, etc)Provides updates and details on new products, features, and service offeringsLeads skill development training to develop customer service, interpersonal skills, and technical knowledgeOffers instruction and training on company-wide policies and proceduresProvides one-on-one coaching and support to employees as neededProvides performance improvement coaching to employees during trainingMaintains accurate records of training sessions, attendance, and participant feedbackWorks with training team in collaborative manner to ensure training sessions are delivered consistentlyStays updated on industry trends and best practices, making recommendations for program enhancementsAdvises departmental management of employee development issues during trainingCompletes additional duties as assignedEducation/Training* High school diploma or equivalent required* Associate degree preferredRequired Work Experience/SkillsSuperior knowledge of RedSail productsMinimum 2 years of experience in RedSail customer support roleExcellent planning, decision making, presentation, organization, and interpersonal skillsIntermediate knowledge Microsoft Word, Excel, and PowerPointPreferred Work Experience/SkillsCall center operations experienceExperience practicing as a certified pharmacy technician with supervisor responsibilitiesPrevious experience as a technical lead in a technical support centerExpert understanding of technical troubleshootingIntermediate knowledge of Windows OSDiscretionary Judgment* Uses independent judgment and discretion based upon the employee's experience in the position and knowledge of the products, equipment, and services* Exhibits ethical work valuesPhysical Demands, Working Conditions, and General Employment GuidelinesModerate levels of stress may be experienced in the performance of the jobMay be required to stand for lengthy periods of time while conducting training coursesProlonged use of the computer throughout the workdayPeriodic overtime may be required. Alternative shift work may be required occasionallyEquipment* PC, Laptop, Docking StationSafety to Self and Others* Little responsibility for safety of others. Job is performed in an office setting where there are no hazardous materials or equipmentWorking Conditions/Hazards* Position is performed in an open office environmentSalary Range* $70,000-75,000Work Location● RedSail Technologies Office-HybridBenefits Include: PTO, 401k (5%) Match, Bonus Opportunities, Medical/Dental/Vision Insurance, Work-life balance, Health Clinic, Fitness Bonus and Professional Development.All internals are encouraged to apply if interested.