IoT Sensor Tech I PT

The Hartford Steam Boiler Inspection and Insurance Company (HSB) was founded on June 30, 1866. Our first president considered HSB as "the first company in America devoted primarily to industrial safety." "Hartford Standards" quickly became the specifications for boiler design, manufacture and maintenance.HSB is a leader in equipment breakdown insurance, specialty coverages, inspection services, and engineering-based risk management for business, home and farm.Purpose:Handles the basic tasks for the Sensor Support team.Answer and troubleshoot basic customer questions or requests (including but not limited to: confirming senor is online, scheduling installation appointments.)Provide administrative support for the sensor support team, (ie: submitting equip orders, cancel customer acct, contacting customers for delivery instructions, and updating contact info.) Ensure all tasks are handle and completed in a timely manner.Education and Experience:High school diploma or equivalent work experience2 years of work experience is preferredExperience in providing excellent customer service to internal and external customersKnowledge and Skills:Excellent data entry, telephone & PC skills; MS Office SuiteAbility to quickly understand new technologyProficient in Excel with the ability to create, format, calculate and reportGood verbal and written communicationsProven customer service skills, especially involving troubleshooting issues with customersStrong problem solving, analytical and presentation capabilitiesAttention to detailAbility to multi-task, prioritize tasks and ensure assignments are delivered on timeAt The Hartford Steam Boiler, a subsidiary of Munich Re, we see Diversity and Inclusion as a solution to the challenges and opportunities all around us. Our goal is to foster an inclusive culture and build a workforce that reflects the customers we serve and the communities in which we live and work. We strive to provide a workplace where all of our colleagues feel respected, valued and empowered to achieve their very best every day. We recruit and develop talent with a focus on providing our customers the most innovative products and services.We are an equal opportunity employer. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.We are an equal opportunity employer.All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.The work environment characteristics, and any physical and mental requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee.Other duties, responsibilities and activities may change or be assigned at any time with or without notice.We are proud to offer our employees, their domestic partners, and their children, a wide range of insurance benefits:Two options for your health insurance plan (PPO or High Deductible)Supplemental Life and AD&D plans that you can purchase for yourself and dependents (includes spouse/domestic partner and children)Voluntary Benefit plans that supplement your health and life insurance plans (Accident, Critical Illness and Hospital Indemnity)Prescription drug coverage (included in your health insurance plan)Short and Long Term Disability coverageVision and dental insurance plansIn addition to the above insurance offerings, our employees also enjoy:A robust 401k plan with up to a 5% employer matchA retirement savings plan that is 100% company fundedPaid time off that begins with 24 days each year, with more days added when you celebrate milestone service anniversariesEligibility to receive a yearly bonus as a Munich Re employeeA variety of health and wellness programs provided at no costA hybrid environment that gives you a choice in where and how you get work doneA corporately subsidized on-site cafeteria as well as a We Proudly Serve coffee shopAn on-site complimentary workout facility as well as walking trails on campus groundsOn-site wellness center complete with nurse practitionerFinancial assistance for adoptions and infertility treatmentPaid time off for eligible family care needsTuition assistance and educational achievement bonusesFree parkingA corporate matching gifts program that further enhances your charitable donationPaid time off to volunteer in your communityLevel:04Hiring Manager: Anthony Fratanduono#LI-SF1Apply NowSave job