Patient Coordinator

Patient Coordinator Location: Brentwood, TNHours: ~36 hours/weekCompensation: $23–$25/hour (with growth + performance-based increases)We are looking for a high-ownership, detail-oriented, people-smart operator who wants to:Take full responsibility for the front-end of a growing clinicHelp drive patient experience and clinic growthGrow into an office manage role If you are someone who takes initiative, figures things out without being told, and thrives in a fast-paced, purpose-driven environment - keep reading.About Our ClinicWe are a fast-growing functional medicine and chiropractic clinic focused on getting to the root causes of health issues - not just masking symptoms.We use advanced testing, personalized care plans, and a holistic approach to help patients truly heal and take back control of their health.We are building something special - and we want someone who believes in this mission and wants to grow with us long-term.Before applying, we expect you to:Review our website - thewellnessway.com/brentwoodLook through our social media - thewellnesswaybrentwood (IG and TT)If you don’t understand what we do and why it matters, this is not the right fit.Your RoleYou will take full ownership of the patient experience and front-end operations of the clinic.This includes:Communication and scheduling Answering all incoming calls, emails, and patient questionsScheduling and rescheduling appointmentsManaging and optimizing the daily schedule (minimizing gaps, maximizing flow)Lead follow-up and conversionsFollowing up with leads and discovery callsConverting inquiries into booked appointmentsCommunicating confidently about services and pricingPatient Coordination Ensuring all patients complete paperwork and testingSending pre-appointment instructions and emailsPreparing for test read appointmentsDownloading, organizing, and sending lab resultsDiscussing finances and taking payments from patients OperationsShipping supplements and test kitsManaging front desk flow (check-in/check-out)Opening and closing the clinicDropping off packages (UPS, etc.)Metrics and Accountability Tracking:New patientsLeadsConversion rateShow rateHelping improve systems and performance over timeWe are looking for someone who is:High OwnershipYou take responsibility without being askedYou don’t wait for instructions—you figure it outYou treat the business like it mattersHighly Organized and Detail-OrientedYou don’t let things fall through the cracksYou can manage multiple moving parts at onceYou follow throughCalm, Confident, and WarmPatients feel comfortable and taken care of around youYou communicate clearly and professionallyYou can handle difficult or frustrated patients with easeEfficient and ProactiveYou move quickly and with purposeYou anticipate problems before they happenYou don’t need to be micromanagedGrowth-OrientedYou want more than just a job - you want responsibility and growthYou are open to learning sales, communication, and leadershipYou want to become a key player in a growing clinicThis is NOT for you if: You need constant direction or supervisionYou avoid responsibilityYou struggle with communicationYou are not confident talking about moneyYou are just looking for an “easy front desk job”This role is designed to grow into an office manager.As you prove yourself, you will:Take on more responsibilityHelp improve systems and operationsPlay a bigger role in clinic growthIncrease your compensation accordinglyWhat Success Looks Like (90 Days)You are operating independentlyThe front desk runs smoothly without constant oversightPatients feel taken care of and clear on next stepsLeads are being followed up with consistentlyThe schedule is full and organizedYou are bringing ideas to improve the clinicHow to ApplyIf this sounds like you:Submit your resumeInclude a short paragraph explaining:Why this role stands out to youWhat you noticed about our clinic after reviewing our website/social mediaWhy you believe you would be a strong fitApplications without this will not be considered. A background check may also be completed prior to official offer of employment.