Implementation Specialist

Your career in the Software as a Service industry is poised to take off, and it all begins here. Intaker is seeking a motivated and customer-oriented individual to join our team as an Implementation Specialist. As a hyper-growth technology startup based in Los Angeles, we are focused on revolutionizing the legal industry by providing innovative software tools that automate client intake processes for law firms. With our mission to help law firms streamline their client intake process, we are looking for an implementation specialist to support our customers, promote account retention, and provide exceptional customer experience.Who you are:You thrive in fast-paced work environmentsYou are a people person and love talking to othersYou are a good communicatorYou have a positive, can-do attitudeYou are organized and have great attention to detailResponsibilities:Responsible for end-to-end implementation of various featuresWork closely with sales and customer success to understand customers' needs and to ensure successful product implementationBecome an expert in how the product functionsEducate customers about product features and new functionalitiesRequirements:Bachelor's degree in Engineering, Business or other analytical fieldsExcellent communication and interpersonal skills to work collaboratively with customers and internal teamsPreferred:Experience in implementation, Customer Success, or Sales functions in SaaSCompensation & Benefits:Estimated total earnings: $70,000-$75,000 if meeting KPIsBase Salary: $50,000Bonus: Up to 10% of base, TBD in December every yearHealthcare benefits: Health, Dental, and Vision plan offeringsRetirement: 401(k) plan with up to 4% matchMore Perks:Unlimited snacks, coffee & moreHappy Hour ThursdaysBusiness TripsAwesome career growth opportunitiesWe offer growth and professional development opportunities and a supportive and collaborative team culture. As an Implementation Specialist, you will have the opportunity to work with a talented team of individuals who are passionate about making a difference in the legal industry. You will be responsible for driving customers success and ensuring our customers have a positive experience with our product. You will also have the opportunity to collaborate with cross-functional teams, including sales, product, and engineering, to ensure our customers' needs are met.If you meet the requirements for this position and are excited about the opportunity to work for a fast-paced and innovative technology startup, we encourage you to apply using the link provided.