Care Coordinator

Care CoordinatorCare Navigation plays a crucial role in helping people get the right support, at the right time, across a wide range of complex health needs. Care Navigation is a comprehensive care management program made up of a team of pharmacists, social workers, nurses, dietitians, and care coordinators that support people dealing with chronic or serious illnesses by guiding them on their journey to help them understand and navigate the disjointed U.S. healthcare system. In joining our clients' Care Navigation team, you'll have the important role of helping members achieve better health at a lower cost. You will report to the Care Coordinator Team Lead of Care Navigation.ResponsibilitiesProvide telephonic support for our Care Navigation program, care managers, and members the company servesTake ownership of tasks as assigned for cases requiring additional non-clinical follow up and case coordination, including, but not limited to: researching and answering plan benefits and claims questions, provider research, obtaining medical records with a focus on cost-savingsWork directly with members, vendors and providers to ensure superior coordination of careCo-manage cases with care managers, ensuring all assigned tasks are completed on timeAct as liaison between Care Navigation and other Customer Service teams within our company, ensuring member needs are met in an accurate and timely mannerUtilize multiple systems to respond to, troubleshoot and document customer inquiries including Google SuiteOther duties and projects as assigned by ManagerQualifications1+ years experience in customer-facing role, healthcare experience is preferred.Bilingual: (English/Spanish) is a plusBachelor's or Associate's degree is a plusEffectively handle multiple priorities, organize workload, and meet deadlinesHave outstanding oral and written interpersonal communication skills to navigate sophisticated member inquiriesSelf driven and able to maintain composure and compassion when balancing a high volume of tasksYou are comfortable navigating multiple computer applications with dexterityCompensation: $27.64 per hour ID: 2653