Command Center Coordinator

*Command Center Coordinator* Big Star Transit, LLC Dallas, TX Work Schedule: Monday - Friday 5:30am - 2:00pm *Who We Are* Big Star Transit, LLC is a growing non-emergency medical transportation (NEMT) and paratransit network dedicated to providing safe, reliable, and high-quality transportation for riders traveling to important appointments and destinations. We are looking for a Command Center Coordinator to join our team and play an important role in creating a positive experience for both our riders and vehicle Owner-Operators. The Dispatcher will coordinate daily trips, monitor service performance, communicate with vehicle operators, and make real-time decisions to help ensure our riders receive safe, timely, and dependable transportation. *What You'll Do* * Monitor computerized dispatch systems and telephone communications to ensure quality and timely transportation services. * Assign and reassign trips to vehicle operators to maintain productive, reliable, and on-time service. * Monitor vehicle operator performance and trip status to support 100% on-time compliance with scheduled appointment times. * Respond to operator service requests, including cancellations, no-loads, and other trip-related needs. * Coordinate backup personnel and additional vehicle capacity when needed. * Maintain positive relationships with vehicle operators and promote a high level of customer service. * Remain calm, focused, and effective while managing a high volume of work and responding to emergency situations. * Exercise sound judgment when determining the priority of emergencies and responding quickly and accurately. * Monitor dispatch communications and systems to ensure requests are processed promptly. * Ensure all rides are properly closed out and coded at the end of each day for accurate invoicing. * Participate in the analysis and review of operating and service performance. * Follow company policies, procedures, protocols, safety standards, and applicable guidelines. * Perform other duties as assigned. *What We're Looking For* Required: * High school diploma or GED. * 1–3 years of prior dispatch experience, preferably in a non-emergency medical transportation (NEMT) or paratransit environment. * Strong written and verbal communication skills. * Ability to read and understand instructions, correspondence, and other written materials. * Ability to communicate effectively with customers, vehicle operators, clients, and internal teams. * Ability to remain calm and make sound decisions in a fast-paced environment. * Strong organizational skills and attention to detail. * Ability to effectively manage competing priorities and respond to time-sensitive situations. Technical Skills: * Ability to learn and effectively use dispatch and computer-aided dispatch (CAD) software. * Microsoft Office/Microsoft 365 experience preferred. * Microsoft Teams experience preferred. *Why Big Star Transit?* At Big Star Transit, we believe everyone plays an important role in creating the Big Star experience. We value our employees, Owner-Operators, and riders and are committed to creating a workplace where everyone feels respected, included, and supported. Our team is guided by five core values: Entrepreneurial Spirit | Quality | Collaboration | Safety | Heart If you're someone who is organized, resourceful, adaptable, and thrives in a fast-paced environment, we'd love to hear from you! *Apply today and become part of the Big Star Transit team.* *Where Stars Ride!* Big Star Transit, LLC is an *Equal Opportunity Employer*. Reasonable accommodations will be made to enable qualified individuals with disabilities to perform the essential functions of the position. Pay: $21.00 - $27.00 per hour Expected hours: 40.0 per week Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Application Question(s): * Are you available to work Monday - Friday, 5:30am - 2:00pm Experience: * Dispatching: 1 year (Required) * Microsoft Suite: 1 year (Required) Work Location: In person