Entry-Level and Lateral Police Dispatcher

Salary : $84,258.72 - $102,555.44 AnnuallyLocation : BART Police Headquarters - MET, 3rd FloorJob Type: Full-TimeJob Number: 202600159Executive Office: PoliceCost Center: Support ServicesOpening Date: 05/18/2026Closing Date: 6/30/2026 11:59 PM PacificFLSA: Non-ExemptBargaining Unit: BART Police Officers AssnMarketing StatementRide BART to a satisfying career that lets you both: 1) make a difference to Bay Area residents, and 2) enjoy excellent pay, benefits, and employment stability. BART is looking for people who like to be challenged, work in a fast-paced environment, and have a passion for connecting riders to work, school and other places they need to go. BART offers a competitive salary, comprehensive health benefits, paid time off, and the CalPERS retirement program.Job SummaryLEARN MORE ABOUT THE BART POLICE DEPARTMENT AT JOINBARTPD.COM! WE'RE OFFERING A $15,000 HIRING BONUS! Pay RateThis is a BART Police Officers' Association (BPOA) represented position. $40.50/ Hourly (Step 1) - $49.30/ Hourly (Step 6) Note: All external candidates will start at Step 1.Reports ToPolice Communications ManagerCurrent AssignmentThe San Francisco Bay Area Rapid Transit District (BART) Police Department is seeking highly skilled, calm-under-pressure, and service-oriented individuals to join our team as Police Dispatchers. Working in a fast-paced, 24/7 public safety communications center, the incumbent will receive and prioritize incoming 911 emergency and non-emergency telephone calls and operate radio systems to dispatch patrol units and other police personnel to crime scenes, service calls, and transit-system emergencies. Dispatchers ensure accurate and timely information flow, maintain situational awareness, and support officers responding to a broad range of incidents, including safety hazards, quality-of-life concerns, medical emergencies, and criminal activity affecting BART's stations, trains, and facilities.The most qualified candidates for this position will have highly developed competencies in the following areas, which will be reinforced with related work experience and will be clearly articulated during the selection process:Strong Communication Skills Ability to clearly and effectively communicate under pressure, both verbally and in writing, to relay information to officers, the public, and other agencies.Decision-Making and Problem-Solving Quick-thinking and sound judgment in fast-paced, high-stress situations to prioritize and dispatch resources appropriately.Multitasking Ability Capable of handling multiple tasks simultaneously, such as answering calls, operating radio systems, and inputting data into computers, while maintaining accuracy.Technical Proficiency Skilled in operating dispatch software, radio systems, and law enforcement databases; familiarity with emergency communication systems is essential.Attention to Detail Ability to accurately process and document critical information, ensuring nothing is missed during high-stress situations.Calmness Under Pressure Ability to stay composed in emergencies, managing stress while maintaining control of the situation.Selection & Application ProcessThis position is represented by BART Police Officers Association (BPOA). All applicants must apply online at Applications must be completed in full and include all requested information, including dates of employment, positions held, hours worked, and a detailed description of duties performed. Applicants may attach a resume to provide supplemental information; however, the resume does not substitute for completing the application form in its entirety. Only information included in the application at the time of submission will be used to determine whether applicants meet the minimum qualifications for the position. All application materials must be submitted by the closing date and time listed on the job announcement. Applications received after the closing deadline will not be considered. Applicants who require assistance with the online application process may contact the Talent Acquisition Division at (510) 464-6112 or The selection process for this position will be in accordance with the applicable collective bargaining agreement and may include one or more of the following: a skills or performance demonstration, written examination, and/or panel or individual interview. All applications will be reviewed by the Talent Acquisition Division to determine whether applicants meet the established Minimum Qualifications (MQs). Applicants who meet the MQs may be referred to the hiring department for further evaluation as part of the selection process. Unsuccessful applicants may re-apply online by visiting our website at for a listing of open positions. The following outlines the definitions of and selection process for Entry-Level Police Dispatchers and Lateral Police Dispatchers.ENTRY-LEVEL POLICE DISPATCHERThe selection process for the Entry-Level Police Dispatcher will include 6 phases:Phase 1: Pre-Screening Application QuestionnairePhase 2: POST Entry-Level Dispatcher Selection Test Battery written examination. Testing is tentatively scheduled for July 2026Applicants may be waived from the written exam if they possess one of the following:a POST Entry-Level Dispatcher Selection Test Battery (T-Score) of 48 or higher dated within the last 12 monthsPassing CritiCall scores dated within the last 12 monthsa valid POST Dispatcher Academy Certificate and/or POST Dispatcher CertificateEmail submissions for consideration to the BART Human Resources Department at Phase 3: Minimum Qualifications screening Phase 4: Typing Test (Or typing certificate submission)See the 'Typing Certificate Requirements' section below.NOTE: Current BART employees who are occupying positions which presently require a 40 Net WPM typing requirement will be exempt from meeting the typing certificate requirement for the Entry-Level Police Dispatcher. Phase 5: Oral Board Interview Phase 6: Background investigation. (may include polygraph, psychological screening)LATERAL POLICE DISPATCHERApplicants will be considered for the Lateral Police Dispatcher classification if they possess at least one (1) year of dispatcher experience and are currently or were previously employed as a dispatcher with a POST-certified agency. Please use the link below to verify whether your employer is POST certified. Note a typing test or certificate may also be required. See the 'Typing Certificate Requirements' section below.The selection process for the Lateral Police Dispatcher will include 4 phases:Phase 1: Pre-Screening Background QuestionnairePhase 2: Minimum Qualifications screening and a typing test or certificate may also be required.Phase 3: Oral Board InterviewPhase 4: Background investigation. (may include polygraph, psychological evaluation)TYPING CERTIFICATE REQUIREMENTS: • 5- minute timed test • Must be able to type at a speed of 40 net words per minute • Certificate must include gross and net words per minute with no more than 10 errors • Typing certificates must be within the last six (6) months by a recognized college, public school, career center or temporary employment agency.The selected candidate must demonstrate a work history reflecting reliability and dependability and may be required to provide copies of certificates, diplomas, or other documentation required by law, including proof of authorization to work in the United States, and pass a pre-employment medical examination, which is specific to the essential job functions and requirements. Pre-employment processing will also include an extensive background check, a credit check and successful completion of a polygraph exam. (Does not apply to current full-time BART Police Department employees unless specific job requires additional evaluations). If selected to proceed in the background investigative phase of the process, you will be asked to provide some essential documents. The following are some of the documents you may be asked to provide naturalization/citizenship papers, birth certificates, school transcripts, proof of selective service, DMV driving history documents, proof of automobile insurance, marriage or divorce certificates (if applicable), and POST certificates (if applicable). Examples of DutiesReceives and prioritizes incoming 911 emergency and non-emergency telephone calls.Operates radio to dispatch patrol units and other police personnel to crime scenes and other transit system emergencies and incidents.Operates computer terminal to access a variety of police information.Provides radio assistance and information to Police Officers.Coordinates emergency response with other law enforcement agencies and emergency services.Maintains service records and logs other computerized information.Coordinates activities with those of central control for emergency train intercepts, power turn off and other revenue vehicle system emergencies.Provides police-related telephone information to District patrons; answers telephone inquiries from other law enforcement agencies. Minimum QualificationsEducationPossession of a high school diploma, GED or recognized equivalent.ExperienceOne (1) year (full-time equivalent) verifiable experience in a position requiring extensive public contact, communication skills and effective interpersonal relationships. Previous experience with computer terminals and safety dispatching is desirable.Other RequirementsMust be able to successfully pass a detailed background investigation prior to appointment.Must be able to work various shifts, weekends, holidays, and overtime.Must type at 40 net wpm with no more than ten (10) errors.Must be able to move quickly from one workstation to another and perform any combination of duties or other related tasks at the same time.Knowledge and SkillsKnowledge of:Basic law enforcement terminology, rules and procedures.Standard office practices and procedures, including filing and the operation of common office equipment.Law enforcement dispatch policies and procedures.Skill in:Memorizing codes, names, locations and other detailed information; obtaining information from individuals in emergency situations.Understanding and following oral and written directions.Making rapid and sound independent judgments in emergency situations.Using two-way radio communication equipment effectively.Using an on-line computer to access a variety of information.Working under periods of stress and dealing with multiple activities simultaneously.Performing routine clerical duties.Communicating tactfully and effectively with the public, including persons who may be emotional or difficult to understand.Maintaining accurate files.Equal Employment OpportunityThe San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at AgencySan Francisco Bay Area Rapid Transit District (BART)Address2150 Webster Street4th FloorOakland, California, 94612Phone510-464-6112WebsiteEqual Employment OpportunityGroupBox1The San Francisco Bay Area Rapid Transit District is an equal opportunity employer. Applicants shall not be discriminated against because of race, color, sex, sexual orientation, gender identity, gender expression, age (40 and above), religion, national origin (including language use restrictions), disability (mental and physical, including HIV and AIDS), ancestry, marital status, military status, veteran status, medical condition (cancer/genetic characteristics and information), or any protected category prohibited by local, state or federal laws.The BART Human Resources Department will make reasonable efforts in the examination process to accommodate persons with disabilities or for religious reasons. Please advise the Human Resources Department of any special needs in advance of the examination by emailing at least 5 days before your examination date at Qualified veterans may be eligible to obtain additional veteran's credit in the selection process for this recruitment (effective Jan. 1, 2013). To obtain the credit, veterans must attach to the application a DD214 discharge document or proof of disability and complete/submit the Veteran's Preference Application no later than the closing date of the posting. For more information about this credit please go to the Veteran's Preference Policy and Application link at The San Francisco Bay Area Rapid Transit District (BART) prides itself in offering best in class benefits packages to employees of the District. Currently, the following benefits may be available to employees in this job classification.HighlightsMedical Coverage (or $350/month if opted out) Dental Coverage Vision Insurance (Basic and Enhanced Plans Available) Retirement Plan through the CA Public Employees' Retirement System (CalPERS) 2% @ 55 (Miscellaneous Members - Classic) 2% @ 62 (Miscellaneous Members - PEPRA) 3% @ 50 (Safety Members - Classic) 2.7% @ 57 (Safety Members - PEPRA) Reciprocity available for existing members of many other public retirement systems (see BART website and/or CalPERS website for details) Money Purchase Pension Plan (in-lieu of participating in Social Security tax) 6.65% employer contribution up to annual maximum of $1,868.65 Deferred Compensation & Roth 457 Sick Leave Accruals (12 days per year) Vacation Accruals (3-5 weeks based on time worked w/ the District) Holidays: Sworn Officers & Police Dispatchers: No floating holidays or observed holidays, but 6.6% pay differential provided above base pay rate Non-Sworn Staff: 9 observed holidays and 4 floating holidays Life Insurance may be available through employee union Survivor Benefits through BART Short-Term and Long-Term Disability Insurance may be available through employee union Flexible Spending Accounts: Health and Dependent Care Commuter Benefits Free BART Passes for BART employees and eligible family members.01 Integrity is one of the BART Police Department's Core Values. Successful candidates must pass an extensive investigative background check. The pre-employment background investigative phase may include the following:• Criminal background check• Psychological screening• Successful completion of a polygraph exam• Home visitAdditionally, you may be required to provide the following documents:• Naturalization/citizenship papers, birth certificates, school transcripts, proof of selective service (men only), DMV driving history documents, proof of automobile insurance, marriage, or divorce certificates (if applicable), and POST certificates (if applicable).Click below to acknowledge that you have read and understand the abovementioned statement about the investigative background process. YesNo02 Do you have at least one (1) year (full-time equivalent) verifiable experience in a position requiring extensive public contact, communication skills and effective interpersonal relationships? (Previous experience with computer terminals and safety dispatching is desirable.) YesNo03 Do you possess a high school diploma, General Education Development Certificate (GED) or other high school equivalency test approved by CDE? YesNo04 For this position, you must be able to work various shifts, weekends, holidays, and overtime. If you were offered this position would you be able to work any assigned shift? YesNo05 BART Police Dispatchers are required to type at least 40 net wpm with no more than ten (10) errors in 5 minutes. Do you possess or have the ability to obtain a typing certificate from a recognized college, public school, career center or temporary employment agency? Note: Current BART employees who are occupying positions which presently require a 40 WPM typing requirement will be exempt from meeting the typing certificate requirement for the Entry-Level Police Dispatcher. YesNo06 You may be waived from taking the POST Entry-Level Dispatcher Selection Test Battery written exam if you possess one of the following:• a POST Entry-Level Dispatcher Selection Test Battery (T-Score) of 48 or higher dated within the last 12 months• Passing CritiCall scores dated within the last 12 months• a valid POST Dispatcher Academy Certificate and/or POST Dispatcher CertificateEmail submissions for consideration to the BART Human Resources Department at BPDEmployment@bart.gov.Click below to acknowledge that you understand this statement. YesNo07 Applicants will be considered for the Lateral Police Dispatcher classification if they possess at least one (1) year of dispatcher experience and are currently or were previously employed as a dispatcher with a POST-certified agency. All other applicants will be considered Entry-Level. Indicate your applicant status below: I am currently or were previously employed as a dispatcher with a POST-certified agency and I have at least one (1) year of dispatch experience. Therefore, I am a Lateral Police Dispatcher applicant.I do not meet the requirements for a lateral dispatcher. Therefore, I am an Entry-Level Police Dispatcher applicant.08 PRE-SCREENING BACKGROUND QUESTIONNAIRE:The hiring and background requirements are quite stringent for law enforcement personnel. Therefore, applicants are required to complete the following pre-background screening questions to be considered for this position. Note: If, at any point during the hiring process we discover that you intentionally omitted, lied, or minimized something in your background that we should have known about, it will most likely result in an automatic disqualification from the hiring process. Remember, we are not looking for perfect people, just perfect honesty.Click below to acknowledge that you understand this statement. YesNo09 Have you had three (3) or more moving violations within the last three (3) years? YesNo10 Have you received two (2) or more misdemeanor convictions as an adult? YesNo11 Were you involved as a driver in two (2) or more chargeable (at fault) collisions within three (3) years? YesNo12 Do you have any felony convictions? YesNo13 Have you received any misdemeanor convictions within the last three (3) years? YesNo14 Have you used a hallucinogenic drug within the last seven (7) years? YesNo15 Do you have any outstanding warrants of arrests at the time of your application? YesNo16 Have you committed any act(s) of domestic violence? YesNo17 Have you committed any criminal act(s) against children? YesNo18 Are you legally authorized to work in the United States? YesNoRequired Question