Product Operations Manager (Ref: 196520)

Product Operations Manager - New York - Base Salary: $166,000-$195,000About the Company We are a working with a high-growth, venture-backed technology company building an AI-native platform designed for highly regulated, operationally complex industries. Rather than layering on top of legacy systems, we’ve taken a vertically integrated approach, operating within the industry ourselves to deeply understand its challenges and build software that truly works in production environments.Their platform unifies fragmented workflows into a single, structured system, enabling automation, improved decision-making, and continuous operational improvement through AI. Having already demonstrated significant efficiency and customer experience gains in our initial market, we are now expanding adoption with large enterprise clients and scaling our impact across the industry.About the RoleThey are expanding our Product Operations function to support the rollout and ongoing success of our platform with enterprise customers. This role sits at the intersection of Product, Engineering, and Customer teams, ensuring a seamless and reliable experience during implementation and beyond.As a Product Operations Manager, you will focus on building the systems and processes that transform real-world usage into actionable product insights. You’ll work across the entire platform, identifying patterns, improving workflows, and helping shape how products are built, tested, and improved at scale.This role is well-suited for someone who enjoys working in ambiguous environments, thinks in systems rather than individual tasks, and wants to influence product direction through insight and operational leverage.Key ResponsibilitiesBuild & Scale Product Operations SystemsDesign and improve frameworks that enable learning from real-world product usage at scale (e.g., testing processes, implementation validation, feedback loops).Identify gaps in how product insights are captured and acted on, and implement scalable solutions across teams.Work across the platform to uncover cross-functional patterns and systemic opportunities for improvement.Drive Product Quality & ReliabilityInvestigate complex or recurring issues that span multiple teams, identifying root causes and long-term solutions.Partner with Engineering and Product teams to improve issue definition, incident response, and prevention strategies.Own and evolve processes for validating product readiness and learning from releases, including testing, rollout feedback, and post-launch analysis.Influence Product Direction Through InsightTranslate real-world usage, operational complexity, and regulatory considerations into clear product recommendations.Synthesize signals from customer feedback, data, and incidents to highlight risks and opportunities.Create documentation, frameworks, and processes that improve product quality and decision-making across the organization.Ideal Background4–7+ years in product operations, business operations, consulting, customer success, or a similar analytical role.Strong problem-solving skills with the ability to navigate ambiguity and identify root causes.Interest in working with data (e.g., SQL) to better understand product behavior.Clear and effective communicator, able to bridge technical and non-technical audiences.High ownership and accountability, with a focus on driving issues through to resolution.Experience collaborating closely with product managers and engineers.Nice to HaveExperience with enterprise SaaS products.Exposure to regulated or process-driven industries (e.g., financial services, healthcare).Familiarity with incident management, workflow tools, or customer support systems.