Reservations Agent

Part-Time Seasonal Reservations AgentLove helping guests plan memorable vacations and being the friendly voice that welcomes them before they arrive? Join our team as a Part-Time Seasonal Reservations Agent! In this role, you'll be the first point of contact for prospective and returning guests, providing exceptional customer service while managing reservations and helping create a seamless guest experience from inquiry to arrival.What You'll DoRespond to reservation inquiries via phone, email, and online booking platformsAccurately enter, update, and manage guest reservations in the property management systemAssist guests in selecting accommodations, services, and resort amenities that best fit their needsProvide information about resort amenities, activities, policies, and local attractionsResolve guest concerns and handle special requests promptly and professionallyCoordinate with resort staff to ensure smooth guest arrivals and site assignmentsCommunicate with housekeeping and maintenance teams regarding site readinessProcess reservation payments and maintain accurate guest and financial recordsMonitor availability and support occupancy goals through effective reservation managementPrepare daily reservation and occupancy reportsPromote resort packages, seasonal specials, and additional servicesUpsell amenities such as golf cart rentals, guided tours, and extended staysWhat We're Looking ForHigh school diploma or equivalent; hospitality or tourism-related education is a plusPrevious experience in reservations, front desk operations, or customer service preferredProficiency with property management systems and Microsoft Office applicationsStrong communication, customer service, and interpersonal skillsExcellent organizational skills with strong attention to detailAbility to multitask and work efficiently in a fast-paced environmentProfessional, friendly demeanor and a passion for delivering exceptional guest experiencesAbility to remain calm under pressure and resolve issues effectivelyKnowledge of the local area is a plusAbility to work flexible hours including weekends and holidaysPerks & DetailsFull-time, seasonal role in Conway, SCFlexible schedule (weekends & holidays required)Paid sick time, 401(k) with company match, and travel discountsEOE / AA / M / F / Veterans / Disabled / Drug-Free WorkplaceEqual Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.