Embedded Account Manager

EMBEDDED ACCOUNT MANAGER - LIVERMORE, CALIFORNIA - ON-SITEAs the Embedded Account Manager, you are responsible for full ownership of a strategic enterprise client partnership. In this role, you will lead day-to-day operational execution, coordinate cross-functional teams, manage structured account initiatives from kickoff through completion, and drive strategic revenue growth within the account. You will serve as the primary point of contact and trusted advisor to client stakeholders while ensuring flawless service delivery and long-term account expansion.This is a blended role mixing operational project management, relationship management, and sales growth within an established enterprise account.Who We AreimageOne is a leading provider of Managed Print Services and Document Lifecycle Solutions across the United States. Our mission is to help businesses decrease and control costs, improve productivity, and streamline their printing and document workflow environments. We pride ourselves on delivering an extraordinary customer experience every day with passion, energy, and commitment.ResponsibilitiesOwn and lead all client account initiatives from kickoff through completionEstablish clear project timelines, milestones, and deliverablesDefine task ownership across teams and ensure follow-throughBalance client requirements, internal capacity, and vendor timelines to ensure on-time deliveryProactively identify risks, bottlenecks, and resource constraints and drive resolutionServe as the internal escalation point for operational challengesLead internal and client-facing kickoff meetings, operational reviews, and quarterly business reviewsConduct post-initiative retrospectives to improve processes and executionOversee vendor and OEM coordination to ensure quality and deadline standards are metMaintain structured documentation, reporting, and communication across stakeholdersServe as the primary point of contact and first escalation point for client stakeholdersOwn the day-to-day oversight of the Managed Print Services programBuild and deepen trusted relationships with technical teams, program managers, procurement, and leadershipEnsure delivery aligns with contractual commitments and client expectationsIntegrate into the client's operating culture, decision-making processes, and security environmentHost regular operational and strategic account meetingsDeliver an extraordinary customer experience as the face of imageOne onsiteIdentify, research, and qualify new business opportunities within the client organizationMonitor programs, funding trends, and client initiatives to shape solution strategiesDevelop and execute account growth plans including cross-sell and upsell initiativesMaintain accurate CRM data, pipeline tracking, and forecastingDrive revenue and gross profit growth aligned with annual targetsLeverage operational excellence and client trust to expand wallet shareRequirementsMinimum 3 years of B2B account management or strategic account leadership experienceMinimum 3 years of project management or cross-functional coordination experienceProven ability to lead structured initiatives with defined timelines and measurable outcomesExperience coordinating multiple internal stakeholders and external partnersStrong operational discipline and attention to detailExcellent communication skills, both written and verbalAbility to manage escalations and complex environments with composureProficiency in CRM systems and Microsoft O365 suite, particularly ExcelBachelor's degree in Business, Marketing, Communications, or equivalent experienceAbility to attain government security clearance (Top Secret) including being a US CitizenProfessional presence with strong interpersonal and analytical skillsAlignment with imageOne core valuesimageOne BenefitsAmazing workplace cultureCompetitive salaryProfit bonus programMedical, prescription drug, dental, and vision benefitsHealth savings account benefitsFlexible spending account benefitsCompany-paid life insurance401k matching programPaid time off programAdditional days off: Community Service Day, Your Birthday, We Care Friday (Surprise Friday off)Why Join Us?This is not a traditional sales-only role. It is a strategic, embedded leadership position within one of imageOne's most important enterprise accounts. You will have meaningful ownership across operational performance, customer experience, and revenue growth.We believe in creating an environment where our team members can thrive. We practice open book management, ensuring you understand our financials and are financially rewarded through our profit bonus program. Our "We Care Friday" initiative surprises team members by giving them a day off on short notice while the team supports one another.