Field Service Technical Engineer

Job Title: Field Service Technical Engineer Location: Amarillo, TX Duration: 1-2 Years Pay Rate: $55/hr - $65/hr Position Summary The Field Service Technical Engineer will provide technical support for the project site team. This is a hands‑on position working closely with corporate IT, onsite project team members and 3rd party contractors. Install, troubleshoot & repair hardware, software, & peripheral equipment Assist/manage site-wide network setup and support Assist with jobsite trailer mobilization and demobilization as required Work with site team to proactively address and resolve service requests and/or to gather information necessary to resolve service requests. Communicate with other IT team members to resolve issues and expedite work Work with 3rd party vendors/support as needed Manage service tickets in IT ticketing system Effectively determine when to escalated an issue Willing to work during non‑business hours when necessary to support site moves, local network upgrades, etc. Qualifications Minimum of 5 years technical support experience troubleshooting, diagnosing, and repairing PC’s, printers, peripherals, networks, and voice/data connectivity Minimum of 3 years' experience coordinating, planning & execution of jobsite office mobilizations, moves and demobilizations In depth knowledge of networking topology, routers, switches, WAPs, etc. In depth knowledge of Microsoft Windows Desktop OS, Server OS & O365 applications Strong analytical and problem‑solving skills Must be able to work multiple tasks and between a variety of environments Must be a strong team player, self‑starter, flexible and be able to work well with a variety of personalities, with minimal instruction, and minimal direct supervision Must be well organized. Must be willing to travel to support other jobsites Willing to train and certified to operate mobile lift platforms Construction‑related industry experience a plus Physical and Mental Requirements Standing/Walking/Sitting: Workday is combination of sitting/walking and standing Legs: Must be able to climb stairs - 5% of day Hands/Arms: Constant use of hands/fingers for mouse/keyboard/computer use Vision: Visual acuity in near, mid and far range vision. Color vision, peripheral vision, depth perception, hand/eye coordination Hearing: Sufficient to hear conversational levels in person and over the telephone Speech: Sufficient to make oneself heard in person, speak in front of groups, and be understood over the telephone and radio Lift/Carry: Up to 40lb computer/drawings- minimal Kneeling/Crouching/Crawling: Minimal Must be able to climb ladders (fixed access and step) -Minimal Work at an elevated height- Minimal Constant mental alertness, accuracy, and attention to detail required Must be able to work independently, make decisions, and follow through on all assignments Must use creativity, independent judgment, and organizational and problem‑solving skills to determine best method to accomplish desired results Must be able to plan and organize work Must possess strong organizational and computer use skills and have a high level of competency to read/write/speak English, and communicate with coworkers #J-18808-Ljbffr