Senior IT Support Analyst
About HandshakeHandshake was founded on a simple belief that everyone deserves a path to a great career, regardless of where they went to school or who they know. Today, we power 25 million job seekers, 1 million+ employers, and 1,600 educational institutions.In 2025, we started Handshake AI and built the fastest-growing AI data business in history. We work directly with frontier AI lab researchers to create evaluations, publish benchmarks, and push the boundary of data. We’ve grown from $0 to ~$1B run rate and pay ~$60M to over 30K individuals every month.Why Join Handshake NowShape how every career evolves in the AI economy, at global scale, with impact your friends, family and peers can see and feelPartner hand-in-hand with world-class AI labs, Fortune 500 partners and the world’s top educational institutionsWork together with engineers, scientists, operators, and more from Palantir, Meta, Scale AI, and former YC foundersBuild a massive, fast-growing business with billions in revenueAbout The RoleWe’re looking for a Senior IT Support Analyst who thrives in fast-paced, high-growth environments. This role is more than ticket resolution — you’ll be a builder, problem-solver, and systems optimizer who helps scale IT operations as the company grows.You’ll support a distributed workforce, improve processes, implement automation, and partner cross-functionally to ensure our employees have a seamless technology experience.If you enjoy wearing multiple hats, owning problems end-to-end, and building IT the right way from the ground up, this role is for you.Own The Employee IT ExperienceProvide Tier 2/3 support across hardware, SaaS apps, identity systems, and collaboration toolsServe as an escalation point for complex or high-impact issuesEnsure fast, thoughtful resolution of tickets with a strong customer experience mindsetSupport remote and hybrid employees across time zonesBuild & Scale SystemsImprove onboarding/offboarding workflows and automate where possibleManage identity and access (Okta/Google Workspace/Full Stack)Administer endpoint management (Iru, Jumpcloud. etc.)Optimize SaaS management and license provisioningIdentify repetitive issues and implement scalable solutionsDrive Process & Security ImprovementsCreate and maintain documentation and internal knowledge basesPartner with Security on device compliance, access controls, and auditsHelp implement new tools and systems as the company growsParticipate in incident response when neededBe a Cross-Functional PartnerWork closely with People Ops, Finance, Security, and EngineeringHelp evaluate and roll out new productivity toolsProvide technical guidance during company growth initiatives (new offices, M&A, rapid hiring, etc.)You Have5+ years of IT support experience, ideally in a startup or high-growth environmentExperience supporting both macOS and Windows (macOS-heavy preferred)Hands-on experience with:Google WorkspaceSlackOkta or other IAM platformsEndpoint management tools (Jamf, Intune, Kandji, etc.) ITSM systems (Jira, Linear, ServiceNow, etc.)Technical SkillsStrong troubleshooting skills across hardware, SaaS, networking basics, and identityExperience with SaaS administration and lifecycle managementBasic scripting or automation skills (PowerShell, Bash, or similar) preferredComfortable working in cloud-first environmentsMindsetBuilder mentality — you improve things instead of working around themHighly organized and documentation-drivenBias toward action and ownershipComfortable with ambiguity and rapid changeStrong communicator who can translate technical concepts to non-technical audiencesWe OfferHandshake delivers benefits that help you feel supported—and thrive at work and in life.The below benefits are for full-time US employees.🎯 Ownership: Equity in a fast-growing company💰 Financial Wellness: 401(k) match, competitive compensation, financial coaching🍼 Family Support: Paid parental leave, fertility benefits, parental coaching💝 Wellbeing: Medical, dental, and vision, mental health support, $500 wellness stipend📚 Growth: $2,000 learning stipend, ongoing development💻 Remote & Office: Internet, commuting, and free lunch/gym in our SF office🏝 Time Off: Flexible PTO, 15 holidays + 2 flex days🤝 Connection: Team outings & referral bonusesExplore our mission, values, and comprehensive US benefits at joinhandshake.com/careers.Compensation Range: $116K - $145K