Patient Care Technician

Under the day to day direction of the on-duty nurse practitioner/physician assistant, the general purpose of the patient care technician (PCT) position is to maximize patient flow through the clinic while providing a stellar patient experience. Responsible for performing all the appropriate administrative tasks, including electronic health record (EHR) documentation, in accordance with company policy. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion and safety.MinimumHigh School Diploma or GEDBasic computer skillsExcellent administrative, communication, and organizational skill with high attention to detailBasic math skills (i.e., counting, addition, and subtraction)Ability to work cooperatively in a fast-paced, team-based environmentExcellent customer service, organizational, and task-management skillsDesiredAny previous experience in retail, customer service, or healthcareKnowledge of infection control practicesAssist in maintaining a safe, quality-based, survey-ready healthcare environment as required to maintain Joint Commission AccreditationGreet any customers or potential patients while in the front area or near the clinicClean and organize the clinic space daily, including, but not limited to, taking out trash, logging and putting away supply orders, cleaning the floor under counters and around furniture, cleaning examination rooms after patient visits, and equipment disinfectionAnswer questions, following HIPAA guidelines while in the front area. Consult with the provider for questions related to scope of services (i.e., what is in scope or out of scope)Utilize the Patient Queue, Appointment Tool, and Patient Kiosk systems to effectively manage waiting room flowComplete the registration process, placing the patient under the respective scheduler book for the provider on dutyVerify the patient or responsible party's identity using a government-issued sourceDetermine method of payment, describing the options of payment available, including prompt pay, voucher system, or filing with one of our accepted insurance plans; collect payments and log in the EHRCollect the patient or responsible party's insurance information, if applicable; collect payments and log in the EHRScanning all appropriate documents or alert the provider if they need to complete the scanningEscort the patient to the exam room and determine the patient's chief complaintObtain vital signs and patient history and enter the data in the EHR in designated clinics with completed competenciesContinue to process the patients in the waiting following appropriate clinic flowProvide waiting patients/potential patients guidance on registration, wait time, services that may be rendered, and payment methodsAnswer phones, responds to questions, and return patient/provider calls; complete daily patient call backs per policyParticipate in and prepare for off-site events as neededPut together weekly order supplies for provider's approval; prepare packages, laboratory specimens, and mail for shippingIf a float: Travel to designated clinics within a specified geographic areaAdvanced Patient Care Technicians, who have completed required competencies, may assist the provider within specified company protocols to obtain specimens for testing as ordered by provider on duty as well as report negative labs to patients per direction of providerMust be able to perform the essential job functions of this position with or without reasonable accommodation