Customer Support Associate

*About the role:* Ascenx is looking for a Customer Support Associate to be responsible for directly communicating solutions to customer requests and providing schedule updates. This individual will work closely with the Engineering, Planning and Production team to champion the mutual success of both the customer and team. This is a position that offers room for growth and is well suited for someone who thrives in a growing, fast-paced environment. *What you will be doing:* * Overseeing the status of scheduled projects from order entry through shipment. * Providing timely communication to customer requests including quotations and delivery commitments. * Reviewing purchase orders to ensure order accuracy and resolve discrepancies as necessary. * Coordinate alongside the Planning and Production team to support customer expedite requests. * Maintaining established on time delivery Key Performance Indicator. * Foster lasting customer relationships by advocating for and supporting the customer’s needs. *An ideal candidate will have: * * 2-3+ years of professional experience * Self-driven, organized, problem solver with high attention to detail * Professionalism with strong written and verbal communication skills * Ability to multi-task and maintain a team-oriented attitude * Proficient in Microsoft Office Suite * Previous experience using ERP/MRP systems a plus Job Type: Full-time Pay: $18.50 - $19.50 per hour Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Vision insurance Education: * Bachelor's (Preferred) Work Location: In person