Guest Relations Specialist

The roleYou are the voice clients hear when they call us. The job is to take reservations, manage modifications, coordinate with dispatch, and resolve issues in real time with the composure of someone who's done this before at a five-star hotel desk or a private aviation FBO.This is not a call-center role. Our clients call us because they're tired of being treated like a ticket number elsewhere. Your job is to make every interaction feel considered, calm, and resolved.What you'll doHandle inbound calls and email from executive assistants, travel managers, hotel concierges, and principalsBook reservations, manage changes, and resolve service issues with discretionAnticipate problems before clients do flight delays, schedule shifts, preferred chauffeursCoordinate cleanly with dispatch under time pressureMaintain client preferences and account records with careWhat we're looking for2+ years in a client-facing role at a five-star hotel, private aviation operator, members club, family office, or comparable environmentWarm, composed phone presence; clear written and spoken EnglishGenuinely good under pressureDiscretion you'll see names, addresses, and itineraries that don't leave the roomComfort working across reservation systems, email, and operational toolsHow to applyApply through LinkedIn with your rsum. Our process: a brief async voice screen, a phone interview, and an in-person meeting. We move quickly for the right candidate.