Compliance Tools Analyst

Job Title: Compliance Tools Analyst (Project Coordinator I)Duration: 6 Months (with potential for extension).Work Environment: 100% Remote.Interview Process: 2-3 interviews with the Hiring Manager and Associate Director.Role Overview We are seeking a highly organized and proactiveCompliance Tools Analyst to support our Compliance and IT/BTS teams. This is an entry-level position focused on bridging the gap between technical ticketing systems and project coordination. The ideal candidate will manage a high volume of administrative and operational tasks, ensuring that compliance-driven workflows remain on track in a fast-paced environment.Required Skills & Qualifications:Education: Bachelor's Degree (Required).Software Proficiency: Strong familiarity with MS Office Suite (Excel, Word, PowerPoint). Basic Excel skills for data tracking are essential.Tool Experience: Experience with ServiceNow or similar ticketing management tools.Core Competencies: Exceptional organizational skills with a "sense of urgency."Ability to work independently and manage multiple tasks simultaneously.Strong written and verbal communication for follow-ups and cross-team coordination.Preferred Experience:Background in Administrative Support, Project Coordination, or Entry-level IT/Tools support.Familiarity with Pharmaceutical terminology or experience in a regulated industry.Experience with iREP or OneNote is a plus.Previous experience in a technical/tool-oriented role is preferred over general coordination.Key Responsibilities:Ticket Management: Monitor and manage the ServiceNow ticketing system; triage incoming requests, handle system access issues, and resolve communication-related tickets.Project Coordination: Support project managers by tracking timelines, maintaining documentation, and ensuring project milestones are met.Stakeholder Liaison: Coordinate with Compliance and Technical (BTS/IT) teams to ensure effective follow-ups and task completion.Data Tracking: Use Microsoft Excel to maintain clear and concise records of ongoing tasks, project statuses, and ticket flows.Operational Support: Handle day-to-day administrative tasks to alleviate the workload of senior leadership on large-scale compliance projects.