Patient Service Representative

Patient Service Representative | Greenwood Village, COReporting to Manager, Patient AccessEmployment Type: Full TimeInvision Sally Jobe (ISJ) is a network of imaging centers built and managed through a partnership between Radiology Imaging Associates and HealthOne. Our imaging centers are conveniently located throughout the South Denver area and offer a variety of exams using state of the art equipment. Our services include MRI, CT, digital mammography, ultrasound, pain management, DXA, X-Ray, and image guided biopsies. Our mission is to improve the health of patients in the communities we serve by proving them with the highest quality imaging and associated medical care.Summary of Position: The Patient Service Representative registers patients for clinical services by obtaining pertinent information, verifying insurance benefits, and collecting payments. This position collaborates with multidisciplinary team members to provide the very best care for our patients. The Patient Service Representative’s primary purpose is to collect accurate demographic, financial, and basic medical information from patients and/or their designee in a timely and professional manner.Job ResponsibilitiesPerforms full registration and ensures that insurance is verified, and all patient’s information is correctObtains signatures from patient/guarantor for release of information, general consent to treat, statement of financial responsibility, Medicare and other Insurance forms, and other required paperwork, as measured by account audits, review and feedback from downstream departmentsInstructs patient to complete any questionnaires that might be required by the clinicAnswers telephone calls and responds to questions and inquiries or transfers when appropriateAdheres to policies and procedures and safeguards assetsObtains copies of insurance cards, drivers license and any other applicable information as necessaryObtains, verifies, and enters complete and accurate demographic information on all accounts to facilitate smooth processing through the revenue cycleExplains insurance benefits and patient liability by using appropriate communication methods/stylesFinancially secures all patient accounts to maximize hospital reimbursement in a customer service-oriented fashionAccurately documents all information in the appropriate fields and/or account notes. Maintains accuracy when entering demographic and insurance information in the systemCommunicates clearly and openlyBuild relationships to promote a collaborative environmentBe accountable for individual performanceMakes patients and their needs a primary focus of one’s actions; develops and sustains productive patient relationshipsGreets each patient with a smile, eye contact, proper tone, and welcoming body languageOther Duties as assignedExperience/Skill RequirementsAbility to work in a production driven environmentCPR/BLS certification preferredMust be able to multitask in a high-volume environmentStrong written and verbal communication skillsKnowledge of medical terminology, and CPT, ICD-10 codingAbility to maintain positive customer serviceMust maintain the highest level of confidentialityEffective prioritization skills and ability to manage time independentlyCommunicate clearly and effectively in both verbal and written communicationExhibit strong relationship building and diplomacy skillsStrong Microsoft Office skills (Excel, Word, Outlook)Previous experience as an admissions/registration representative performing all aspects of the registration process in a healthcare setting is preferredMust be able to read, write, and speak in EnglishEducation RequirementsHigh School Diploma or GED requiredCompensation is between $19.00 and $22.70/hrIn accordance with Colorado law, the range provided is Invision Sally Jobe’s reasonable estimate of the base compensation for this role, and is based on non-discriminatory factors such as experience, knowledge, skills, and abilities. This position will accept applications on an ongoing basis, and will remain open until filled.Our Benefits IncludeMedical, dental, and vision insurance Term life insurance, AD&D, and EAP Long Term Disability Generous Paid Time Off Paid holidays Voluntary income protection options (ie. supplemental life insurance, accident, critical illness) Profit-sharing 401(k) retirement plan Tuition reimbursement Full-time employees will become eligible for benefits on the 1st day of the month following 30 days of employment. Part-time employees may have access to some of these benefits, which may be on a pro-rated basis. PRN employees are not eligible for benefits.