Technical Lead - Nice CXone, IVR, Call Flow Design, dashboards

Job Title: Technical Lead - Nice CXone, IVR, Call Flow Design, dashboardsLocation: Charlotte, NC (Remote)Employment Type: 3 months contract About Smart IT Frame:At Smart IT Frame, we connect top talent with leading organizations across the USA. With over a decade of staffing excellence, we specialize in IT, healthcare, and professional roles, empowering both clients and candidates to grow together.Overview:We are seeking a highly skilled NICE CXone Technical Lead to design implement and lead contact center solutions on the NICE CXone platformRequired Skills Proven experience leading technical teams or acting as a technical owner Strong problemsolving and analytical skills Strong handson experience with NICE CXone Studio ACD IVR Omnichannel Experience with IVA NLU speech recognition and bot integrations Proficiency in REST APIs JSON and system integrations Experience with CRM integrations Salesforce preferred Knowledge of SIP telephony concepts call routing and contact center KPIs Experience with reporting analytics and performance tuning Working expertise in Satmetrix integrationPreferred SkillsNICE CXone certificationsExperience in global or multiregion contact center deploymentsExperience in cloud contact center migration projectsMandatory Skills: NICE CXone