Program Assistant

Description OVERVIEW:The Program Assistant helps maintain a safe, supportive environment where clients can begin addressing their personal needs. As a frontline worker, they ensure the Center's safety, integrity, and security at all times. They also document daily activities and perform administrative tasks that support overall program operations.DUTIES AND RESPONSIBILITIES:Observe all individuals entering and exiting the buildingDocument, report, and communicate all incidents and daily activities during the shiftMaintain a safe, secure, responsive, inclusive, and nondiscriminatory environment for clientsAnswer phone calls, take messages, and direct callers appropriatelyFacilitate medication observation in accordance with policy and procedureSupport facility, dormitory, and individual searches for alcohol, drugs, paraphernalia, contraband, and program violationsEnforce client house rules, procedures, and protocolsDistribute sorted client mailConduct regular security and wellness checks throughout the facility and shiftAssist clinical staff in administering urine analysis tests and breathalyzer screeningsSupport emergency disaster responses and emergency drillsRespond to unusual incidents and notify required personnelRespond to assistance requests from other Center departmentsAssist with client admissions and exitsOther related duties as requiredEDUCATION AND EXPERIENCE:High school diploma or equivalent (required)Experience supporting individuals with substance use disorders, mental illness, and related barriersExperience with Microsoft programsFirst Aid and CPR certification (within first fourteen days of employment - company provided)Tuberculosis clearance (within the first seven days of employment - company provided)SKILLS AND ABILITIES:Bilingual in Spanish (preferred)Integrity in handling sensitive and confidential informationStrong organizational skills and the ability to multitaskAbility to work with a highly diverse populationKnowledge of cooccurring disorders and traumainformed practicesEQUIPMENT USED:Modern Office Equipment and Relevant SoftwarePHYSICAL REQUIREMENTS:Ability to lift up to 25 lbs. (usually file boxes)ADA StatementQualified individuals must be able to perform the essential duties of the position with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment in order to meet the physical requirements of the position. The Salvation Army will attempt to satisfy requests if the accommodation needed is reasonable and no undue hardship would result.Acknowledgment of Religious Purposes of The Salvation Army:Please note that The Salvation Army has a religious purpose and status as a church. We ask our employees that they do nothing to their relationship with The Salvation Army to undermine its religious mission. Employees must agree and understand that their services are a necessary part of The Army's religious purposes and their work-related conduct must not conflict with, interfere with, or undermine such religious programs or The Army's religious purposes.At-Will:Any employment relationship with this organization is of an "at-will" nature, which means that an Employee may resign at any time and the Employer may discharge an Employee at any time with or without cause. It is further understood that this "at will" employment relationship may not be changed by any written document or by conduct unless such change is specifically acknowledged in writing by an authorized executive of this organization.Qualifications Education High School or Equivalent (required)Experience Bilingual in Spanish (preferred)Experience with Microsoft programs (preferred)Experience supporting individuals with substance use disorders, mental illness, and related barriers (preferred)Licenses & Certifications TB cleared certificate (required)SkillsCPR/AED (required)Equal Opportunity Employer/Protected Veterans/Individuals with DisabilitiesThis employer is required to notify all applicants of their rights pursuant to federal employment laws.