Processor Implementation Manager

Overview In this data-driven IC role within Processor Operations, you ensure reliable implementation, validation, and readiness of payment processors and platform changes. You’ll partner with Engineering, Accounting, Finance, and Bank Partnerships, and with bank partners to support complex payment investigations and implementations. You will write advanced SQL to surface insights, validate transfers, and guide decisions across multi-rail datasets. This role combines deep domain knowledge of payments with operational execution and cross-functional collaboration to drive reliable, scalable payment flows. Compensation / Benefitscompetitive salary401k matchmedical/dental/vision benefitsgenerous vacation policypaid parental leavewellness stipend ResponsibilitiesLead complex processor implementations, migrations, and platform changes with data-backed validation and smooth handoff to steady-state teamsWrite sophisticated SQL queries to investigate anomalies, support reconciliation, and surface root causes across large Snowflake datasetsServe as SME on ChimeCore payment flows and data models, translating expertise into clear, reusable logicCollaborate with bank partners and engineering on funds flow, reporting, and investigations, offering structured analysis and proposed resolutionsSupport Accounting, Audit, Risk, and Finance by interpreting platform behavior and transaction data for investigations and reportingParticipate in incident response and escalations by driving investigations, proposing hypotheses, and guiding remediationDefine expected vs anomalous processor behavior and contribute to monitors and alerts design with EngineeringPerform advanced data analysis and SQL-based investigations to support reconciliation root-cause analysis and communicate findings to stakeholdersAct as trusted analytical advisor to Implementation and Reconciliation Managers, grounding context in data Key requirements6+ years in bank and/or payment operations with broad understanding of operations (accounting, funds flow, settlement, processing)Expert-level SQL skills; able to write complex, optimized queries from scratch and independently investigate large datasetsSnowflake experience strongly preferredStrong reconciliation knowledgeUnderstanding of end-to-end payments ecosystem (methods, networks, processing, regulatory environment)Familiarity with ACH originations, returns, settlements; AAP certification a plusKnowledge of Visa, Mastercard, PLUS, Star networks and network vendors for card-based money movementExperience cross-functional collaboration with Product, Accounting, Compliance, Legal, Risk & EngineeringExperience driving continuous improvement projects and optimizing both short- and long-term effortsCurious, problem-solving mindset with strong business acumen and self-starting attitudedata-driven decision makingcross-functional collaborationclear communicationSQLSnowflakedata analysis