Security Systems Installer

ROLE OVERVIEWThe Security Systems Technician is a hands-on field role responsible for the installation, programming, troubleshooting, and maintenance of commercial and residential security systems. This includes IP camera systems, access control, intrusion/alarm panels, structured cabling, and network configuration.This is not a plug-and-play position. You are expected to understand the systems you work on — at the component level, at the software level, and at the network level. When something doesn’t work, you figure out why. You read documentation, test configurations, and develop real solutions. Calling tech support is a last resort, not a first instinct.HOW WE WORKHighside runs flat. No middle managers, no unnecessary layers. Everyone is in the field, everyone contributes, and everyone is accountable to the same standard of work.We have senior people on this team who have built the processes and standards that drive our operations. We also know that fresh perspectives make us better. What matters here is the willingness to learn how we do things, the curiosity to understand why, and the drive to make the team stronger by being part of it.Titles don’t run this company — the work does. Everyone here earns their credibility the same way: by showing up, solving problems, and getting better every day.CORE RESPONSIBILITIESInstallation & ProgrammingInstall, configure, and commission IP camera systems, NVRs/DVRs, and video management platformsProgram and configure access control systems including door controllers, readers, credentials, and schedulesInstall and program intrusion/alarm panels, sensors, contacts, and communication modulesRun, terminate, and certify structured cabling (Cat5e/Cat6, coax, fiber as needed)Configure network switches, PoE, VLANs, and port forwarding for system connectivityProgram intercom and communication systemsTroubleshooting & ServiceDiagnose and resolve system failures across all installed platforms — cameras, access control, alarms, networkingRead and interpret wiring diagrams, system schematics, and manufacturer documentationUse diagnostic tools (multimeter, cable tester, laptop, manufacturer software) to isolate issuesPerform firmware updates, software patches, and system optimizationsRespond to service calls within scheduled windows and resolve issues on the first visit whenever possibleDocument all service work including time, materials, root cause, and resolution in the field management systemIndependent Problem SolvingResearch unfamiliar systems and equipment using manufacturer resources, technical manuals, and online documentation before escalatingDevelop and maintain working knowledge of all platforms deployed across the customer baseBuild and maintain a personal reference library of system configurations, default settings, and common fixesLearn new platforms and technologies as the company expands its service offerings — this is ongoing, not optionalField OperationsMaintain a clean, organized, and fully stocked service vehicleCommunicate job status, delays, parts needs, and scope changes to management in real timeProvide professional, courteous customer interaction on every site visitLog time in/out, materials, and job notes in the field management system for every callRepresent Highside Security with professionalism in appearance, communication, and workmanshipWHAT THIS ROLE DEMANDSSelf-sufficiency. You will often be the only technician on site. You need to be able to work through problems without someone holding your hand.Humility. Everyone on this team is still learning — that’s what makes it work. Bring what you know, stay open to what you don’t.Curiosity. Security technology changes constantly. If you’re not actively learning, you’re falling behind.Ownership. If you install it, you own it. If it breaks, you own the fix. No finger-pointing, no shortcuts.Honesty. If you don’t know something, say so — then go learn it. Guessing costs the company money and the customer confidence.Grit. Attics in July. Crawl spaces in January. Long days. Difficult systems. This job is not easy, and we’re not pretending it is.REQUIREMENTSMinimum 3 years of experience in low-voltage security systems installation and serviceWorking knowledge of IP networking fundamentals (subnetting, DHCP, DNS, port forwarding, VLANs)Experience with at least two of the following: IP camera/VMS platforms, access control systems, intrusion/alarm panelsAbility to read and interpret wiring diagrams and technical documentationProficiency with hand tools, power tools, and diagnostic equipmentValid driver’s license and clean driving recordComfortable working on ladders, in attics, crawl spaces, and outdoors in all weather conditionsSmartphone capable for field management app useAbility to pass a background checkNICE TO HAVELow-voltage license or willingness to obtainManufacturer certifications (Axis, Genetec, Honeywell, DMP, Lenel, HID, etc.)Experience with structured cabling certification and testingPrevious experience in a lead or senior technician role