Order Management Representative

This position prioritizes daily orders in various Salesforce queues to ensure on-time delivery to our customers. Work with team members and leadership for opportunities in how we track and manage our orders through the system that will drive customer satisfaction. Collaborate with other departments, including sales, customer service, and management teams. Responsible for upholding the values and culture of the department through positivity and teamwork. Act as a support system for internal and external customers. Serve our customers with passion, purpose and excellence while adhering to company policies and procedures.Starkey is a world leader in the manufacturing and distribution of advanced hearing technologies. We are in the business of connecting people and changing lives. Our teams come to work each day focused on ensuring people everywhere have the products and services they need to hear better and live better. Founded in 1967 by Bill Austin, Starkey is known for our cutting-edge hearing health innovations, industry-leading research and development, and not being afraid to push the edge of what’s possible. We are headquartered in Eden Prairie, Minnesota, have over 5,000 employees in 29 facilities across the globe, and do business in more than 100 markets worldwide.Watch this video to see more of what sets Starkey apart.https://youtu.be/9cUYwTlCepg?si=wkovx8_R_iINfrc6Job Summary DescriptionThis position prioritizes daily orders in various Salesforce queues to ensure on-time delivery to our customers. Work with team members and leadership for opportunities in how we track and manage our orders through the system that will drive customer satisfaction. Collaborate with other departments, including sales, customer service, and management teams. Responsible for upholding the values and culture of the department through positivity and teamwork. Act as a support system for internal and external customers. Serve our customers with passion, purpose and excellence while adhering to company policies and procedures.Job Responsibilities Manage Daily Order QueuesMonitor and close pending and aging ordersUtilize Salesforce Dashboards to manage your closed casesFollow order requirements for third party payers and other contracts for all marketsWork with distribution and manufacturing facilities when requested to support customer needsAdvise and inform management on customer fulfillment escalationsMeet or exceed all established scorecard requirements.Successfully complete all Trainings/assessments with an 80% or better outcomePerform other duties/responsibilities as assignedJob RequirementsMinimum Education, Certification and Experience Requirements Education (i.e., 4-year college degree, license, certification)Bachelor’s Degree or equivalent work experienceExperience (i.e., years of work experience related to the job)2 Years Minimum of Professional Customer Service or Manufacturing experience preferredOracle Order Management and CRM experience preferredKnowledge / Technical RequirementsStrong computer foundation with ability to multi-task between numerous applicationsCompetencies, Skills & AbilitiesEffective communication skills required.Previous experience where attention to detail is necessary for job successProfessionalism in appearance, demeanor, and communicationOrganizational skillsPositive "can do" attitudeAbility to work independently and get along well in a team environmentNatural attitude toward helping people and resolving issuesAbility to manage multiple projects and prioritize workAdept at software and reporting systemsAbility to develop and document processesStrong sense of urgency and ability to prioritize heavy workloadsExemplify Starkey's core valuesSalary And Other CompensationThe target pay range for this position is between $20.36- $25.24 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate.This position is eligible for a bonus based upon performance results. There is no guarantee of payout.BenefitsThe following benefits for this position, subject to applicable eligibility requirements, include medical insurance, dental insurance, vision insurance, 401(k) retirement plan, life insurance, short-term disability insurance, long-term disability insurance, employee assistance program, hearing aid benefits, PTO, paid holidays annually, floater days annually, volunteer service day annually, paid paternity leave, and tuition reimbursement.