Security Officer

How you move is why we’re here. ®Now more than ever.Get back to what you need and love to do.The possibilities are endless...Now more than ever, our guiding principles are helping us in our search for exceptional talent - candidates who align with our unique workplace culture and who want to maximize the abundant opportunities for growth and success.If this describes you then let’s talk!HSS is consistently among the top-ranked hospitals for orthopedics and rheumatology by U.S. News & World Report. As a recipient of the Magnet Award for Nursing Excellence, HSS was the first hospital in New York City to receive the distinguished designation. Whether you are early in your career or an expert in your field, you will find HSS an innovative, supportive and inclusive environment.Working with colleagues who love what they do and are deeply committed to our Mission, you too can be part of our transformation across the enterprise.Emp StatusRegular Full timeWork ShiftDay (United States of America)Compensation RangeThe base pay scale for this position is $32.78 - $37.07. In addition, this position will be eligible for additional benefits consistent with the role. The salary of the finalist selected for this role will be determined based on various factors, including but not limited to: scope of role, level of experience, education, accomplishments, internal equity, budget, and subject to Fair Market Value evaluation. The hiring range listed is a good faith determination of potential compensation at the time of this job advertisement and may be modified in the future.Job DescriptionWhat you will be doingYears Of Experience RequiredMinimum one year in a customer service or any related work/school environment where productivity and critical thinking is required.Years Of Experience PreferredLaw enforcement or hospital security experience highly desirable. Ability to communicate with people at all levels, be culturally competent and demonstrate good judgment and critical thinking. Ability to write reports and perform basic data entry.PHYSICAL WORKING CONDITIONSIntermittent physical exertion Sitting or standing in the same location, as well as the ability to react quickly and/or physically exert as urgent/emergent situations warrant - such as responding to emergencies, walking/running, assisting patients in/out of cars and wheelchairs, climbing stairs and lifting material or equipment of heavy weight (50 lbs. or more) Examples: traversing the hospital campus to perform security checks, escorting patients/visitors/staff, and assisting with evacuation of patients using Emergency Management Equipment.Position & Unit AccountabilitiesGreet patients, visitors, and staff with professionalism, empathy, and a customer‑first attitude.Provide directions, escort assistance, and general information to support a positive hospital experience.Assist patients and families with mobility needs, transportation inquiries, and wayfinding throughout the facility.Maintain a visible, approachable presence in lobbies, entrances, and public areas to proactively assist guests.De‑escalate emotionally charged situations using tact, patience, and service‑oriented communication.Monitor entrances, patient care areas, and restricted zones to ensure compliance with hospital access policies.Conduct routine foot and vehicle patrols of the campus, identifying safety hazards or suspicious activity.Respond promptly to emergencies, codes, and incidents—providing support alongside clinical and operational teams.Document all incidents clearly and accurately in security reports or digital systems.Support staff with behavioral health patients or visitors exhibiting disruptive behavior, using non‑violent crisis intervention techniques.Coordinate with local law enforcement and emergency services when necessary. Upholds Standards/Expectations of HSS Staff - Attendance - Maintains satisfactory attendance record.Upholds Standards/Expectations of HSS Staff - Reports for duty punctually.Upholds Standards/Expectations of HSS Staff - Adjusts to changing situations and work assignments.Education RequiredHigh School Diploma or equivalent (G. E. D.)Education PreferredCERTIFICATIONS/LICENSURE REQUIREDConnecticut Security Guard LicenseCertifications/Licensure PreferredCurrent Driver's License desirableSkills RequiredStrong interpersonal skills with the ability to communicate clearly and compassionately. Ability to remain calm, professional, and courteous in high‑stress situations. Certification in CPI, MOAB, or other de‑escalation programs (or willingness to obtain). Ability to stand or walk for extended periods and respond rapidly to urgent situations. Valid state security license or ability to obtain one if required by jurisdiction.Skills Preferred Exceptional Customer Service SkillsDemonstrated ability to provide a welcoming, supportive, and service‑oriented experience for patients, visitors, and staff. Strong Verbal and Written CommunicationAbility to communicate clearly, professionally, and calmly with individuals from diverse backgrounds and in emotionally charged situations. De‑escalation & Conflict ResolutionTraining or experience in using non‑violent crisis intervention techniques, verbal de‑escalation, or behavioral health support. Hospitable, Concierge‑Style ApproachExperience in hospitality, concierge services, public-facing roles, or similar environments where guest assistance and engagement are central. Situational Awareness & Observation SkillsAbility to quickly assess environments, identify risks, and respond appropriately while maintaining a calm, confident presence. Cultural Sensitivity & CompassionDemonstrated empathy and ability to interact respectfully with individuals experiencing stress, illness, grief, or confusion. Team CollaborationExperience working in coordinated environments—healthcare, public safety, hotel/concierge teams, or customer‑service departments. Technology ProficiencyFamiliarity with access control systems, CCTV, incident‑reporting software, visitor management platforms, or mobile communication tools. Emergency Response ExperienceBackground in responding to medical emergencies, behavioral incidents, or security alerts within a structured protocol environment.Non-Discrimination PolicyHospital for Special Surgery is committed to providing high quality care and skilled, compassionate, reliable service to our community in a safe and healing environment. Consistent with this commitment, Hospital for Special Surgery provides care, admits, and treats patients and provides all services without regard to age, race, color, creed, ethnicity, religion, national origin, culture, language, physical or mental disability, socioeconomic status, veteran or military status, marital status, sex, sexual orientation, gender identity or expression, or any other basis prohibited by federal, state, or local law or by accreditation standards.