Client Service Associate

IntroductionAt Gallagher, we help clients face risk with confidence because we believe that when businesses are protected, they're free to grow, lead, and innovate. You'll be backed by our digital ecosystem: a client-centric suite of consulting tools making it easier for you to meet your clients where they want to be met. Advanced data and analytics providing a comprehensive overview of the risk landscape is at your fingertips. Here, you're not just improving clients' risk profiles, you're building trust. You'll find a culture grounded in teamwork, guided by integrity, and fueled by a shared commitment to do the right thing. We value curiosity, celebrate new ideas, and empower you to take ownership of your career while making a meaningful impact for the businesses we serve. If you're ready to bring your unique perspective to a place where your work truly matters; think of Gallagher.OverviewAt Gallagher, we are service-minded individuals coming together to shape a future defined by excellence. As a Client Service Associate I, you'll play a vital role in delivering high-quality and efficient service to both internal and external clients. This hybrid position allows you to work in-office three days a week, fostering collaboration and connection with your team while contributing to key business outcomes such as client retention, satisfaction, and operational excellence. Rooted in "The Gallagher Way," our shared values propel us toward greatness, and we invite you to be part of this legacy.How you'll make an impactIn this role, you'll be at the heart of our client service operations, ensuring seamless workflow processes and providing routine client support. You'll collaborate closely with the Client Service Manager or Supervisor to enhance Gallagher's value to our clients and prospects. Your day-to-day responsibilities will include:Supporting the business priorities of production team members and the client service function.Adhering to efficiency and productivity standards, including data and document requirements, timelines, and tool usage.Assisting with the branch's overall workflow processes to ensure smooth operations.Creating essential documents, certificates, and reports using appropriate systems and resources.Managing certificates of insurance, processing endorsements, handling billing and invoicing related needs, etc.Managing ad hoc projects to support team functions.By contributing to these efforts, you'll help protect our clients, reduce their total cost of risk, and foster a culture of performance and continuous improvement.About YouHere's what you'll bring to the role:A high school diploma or equivalent, along with at least one year of directly applicable experience.Proficiency in Microsoft Office.Exceptional organizational skills and the ability to use technology as a tool to maximize productivity and quality.Strong written and verbal communication skills, enabling you to explain complex issues in simple terms and collaborate effectively with colleagues and clients.Preferred qualifications include an associate's degree, professional certification, or equivalent training and experience, as well as previous experience managing client relationships.Compensation and benefitsWe offer a competitive and comprehensive compensation package. The base salary range represents the anticipated low end and high end of the range for this position. The actual compensation will be influenced by a wide range of factors including, but not limited to, previous experience, education, pay market/geography, complexity or scope, specialized skill set, lines of business/practice area, supply/demand, and scheduled hours. On top of a competitive salary, great teams and exciting career opportunities, we also offer a wide range of benefits.Below are the minimum core benefits you'll get, depending on your job level these benefits may improve:Medical/dental/vision plans, which start from day one!Life and accident insurance401(K) and Roth optionsTax-advantaged accounts (HSA, FSA)Educational expense reimbursementPaid parental leaveOther benefits include:Digital mental health services (Talkspace)Flexible work hours (availability varies by office and job function)Training programsGallagher Thrive program – elevating your health through challenges, workshops and digital fitness programs for your overall wellbeingCharitable matching gift programAnd more...The benefits summary above applies to fulltime positions. If you are not applying for a fulltime position, details about benefits will be provided during the selection process.We value inclusion and diversityClick Here to review our U.S. Eligibility RequirementsInclusion and diversity (I&D) is a core part of our business, and it's embedded into the fabric of our organization. For more than 95 years, Gallagher has led with a commitment to sustainability and to support the communities where we live and work.Gallagher embraces our employees' diverse identities, experiences and talents, allowing us to better serve our clients and communities. We see inclusion as a conscious commitment and diversity as a vital strength. By embracing diversity in all its forms, we live out The Gallagher Way to its fullest.Gallagher believes that all persons are entitled to equal employment opportunity and prohibits any form of discrimination by its managers, employees, vendors or customers based on race, color, religion, creed, gender (including pregnancy status), sexual orientation, gender identity (which includes transgender and other gender non-conforming individuals), gender expression, hair expression, marital status, parental status, age, national origin, ancestry, disability, medical condition, genetic information, veteran or military status, citizenship status, or any other characteristic protected (herein referred to as "protected characteristics") by applicable federal, state, or local laws.Equal employment opportunity will be extended in all aspects of the employer-employee relationship, including, but not limited to, recruitment, hiring, training, promotion, transfer, demotion, compensation, benefits, layoff, and termination. In addition, Gallagher will make reasonable accommodations to known physical or mental limitations of an otherwise qualified person with a disability, unless the accommodation would impose an undue hardship on the operation of our business.J-18808-Ljbffr