Hard Rock Hotel - Reservations Team

At Hard Rock Hotel Malta, every great guest experience starts with a great first connection. Our Reservations Team plays a key role in shaping each guest's journey, delivering accurate information, confident service, and a seamless booking experience that reflects the energy and service standards of the Hard Rock brand.We are currently recruiting Reservations Team Members to support daily reservations operations and guest communications.This vacancy includes opportunities for the following reservations roles:PBX OperatorReservations AgentGlobal Customer Service (GCS) CoordinatorReservation SupervisorRole allocation will be based on qualifications, experience, and operational requirements.What we're looking for:Previous experience in reservations, customer service, call centre, or hospitality environments (preferred)Strong communication skills with a confident and professional telephone mannerExcellent attention to detail and accuracy when handling bookings and guest informationA guest-focused, professional approach to serviceAbility to work with reservations systems and standard office softwareFlexibility to work shifts, including weekends and public holidaysWhat you can expect:A competitive salary packageBrand-led training aligned with Hard Rock service standardsA fast-paced, supportive, and collaborative team environmentCareer development opportunities within an internationally recognised brandTeam member benefits across Hard Rock, db Group, and partner brandsHow to apply:Click the "Apply for this Job" button and submit your CV.