Community Manager - BTR

Overview Community Manager - BTR (Administrative) Position: Community Manager BTR JOB TITLE: Community Manager BTR REPORTS TO: Regional Manager BTR DIRECT REPORTS: Yes You Have Role Overview As the Community Manager BTR, you will oversee the community's day-to-day financial, administrative, leasing, marketing, and maintenance operations, while ensuring company standards are achieved and excellent customer service is delivered. This is a newly created position within our company. The Community Manager BTR will be working remotely, with multiple site visits weekly and running between one and three communities simultaneously. Exhibits a strong commitment to the service needs of internal and external customers. Represents the company in a professional and courteous manner. "How" things are done matters as much as what is done at BH. Key Responsibilities Regularly inspects the Community/Communities to ensure company standards are met; takes action to ensure compliance with safety, industry, and state/city/federal regulations to maintain safe and stable operations; identifies areas for improvement and suggests ways to improve efficiency, productivity, and profitability. Work daily with the maintenance team to confirm move-in dates are aligned within the time frame for potential renters. Gathers, analyzes, and interprets market and economic trends that may impact the Community/Communities and implements marketing and leasing strategies to achieve occupancy and revenue goals; monitors traffic logs, budget guidelines, renewal information, and marketing data to provide up-to-date information as requested. Develops resident retention by communicating with residents promptly and addressing service issues; monitors resident satisfaction in person or via follow-up calls to ensure a positive living experience. Manages and coordinates repairs and maintenance requests; verifies, inspects, and confirms status of all vacant units; oversees and ensures preventative maintenance programs are implemented, followed, and documented per BH guidelines. Partners with Regional Manager to create operating income/expense budgets reflecting owners' objectives for operations, cash flow, and leasing strategy; ensures budgeting guidelines, PO systems, and expense monitoring are followed; processes payables and POs timely and accurately; reviews vendor statements and balances. Reviews monthly income and expense reports and reports on variances; coordinates collection and documentation of all revenues following lease obligations and accounts receivable policies; collects delinquent accounts per BH policy; prepares weekly/monthly operational and financial reports (petty cash, variance, leasing, renewal, financial). Hires, trains, supervises, develops, and mentors staff; conducts performance evaluations and corrective action as needed. Manages on-call responsibilities as needed. Other duties as assigned. You Have 3-5 years of prior Community management experience Ability to work remotely Ability to travel via automobile and airplane for company-required training/business Intermediate MS Office Word/Excel and computer technology skills Professional appearance and demeanor A positive, motivating, and team-oriented attitude Effective communication skills Ability to thrive in a fast-paced, competitive environment Ability to work with a diverse group of people and customers Bachelor's degree in Business or Management is a plus Background in Accounting/Finance CAM/Licensed Community Manager is a plus Yardi experience is a plus A valid driver's license may be required Seniority Level: Experienced Industry: Property Management Employment Type: Full-Time Location: Hybrid Work Schedule: Monday-Friday (work schedule may vary). Traveling to and working onsite up to a minimum of 75% of the time. BH is an Equal Employment Opportunity Employer . We foster the diverse voices of our community by advocating for inclusivity, celebrating our differences, and continually evolving our practice to make BH a better place to work and live. Our posted compensation reflects the cost of talent across multiple US geographic markets. Pay is based on a number of factors and may vary depending on job-related knowledge, skills, and experience. Salary Range: 78,000 - 80,000 J-18808-Ljbffr