Dental Insurance & Benefits Coordinator (Revenue Cycle)

About Us: Open Door Family Dental is a rapidly growing, privately owned and operated practice with locations in Grants Pass, Medford, and Central Point, Oregon. Our focus is on helping people understand the importance of their long-term oral health—so they can live longer, happier lives. To support our mission, we are looking for a highly motivated, friendly, and organized person to join our administrative office team. We are excited to offer this opportunity to someone who embodies our core values of Kindness, Ambition, Adaptability, Positivity, Collaboration, and Integrity. We Offer: Full-time, stable hours. A comprehensive orientation and onboarding process to ensure you feel confident and supported from day one, plus ongoing training for long-term success. Internal certifications designed to strengthen your skills and support your career growth. Clear pathways for advancement, with supported development into new roles. Holidays off (Unpaid, but can use PTO hours). About the Role: The Revenue Cycle Coordinator provides customer service to our three thriving dental clinics by overseeing the full revenue cycle—from patient intake to final payment. This includes ensuring accurate billing, timely collections, and proper management of insurance claims, all while maintaining compliance with healthcare regulations. This role plays a vital part in the financial health of the practice, and we’re seeking someone who thrives in a fast-paced, detail-driven environment—someone who can work independently while also valuing teamwork and collaboration. If you’re detail-oriented, results-driven, and eager to learn, we’re happy to provide hands-on training—even if you have little or no dental experience! This is a fully in-person role based at our administrative office. How You'll Help Our Patients Live Longer, Happier Lives: Ensure compliance with insurance regulations, practice policies, and industry standards. Verify insurance benefits using multiple avenues- online portals, over the phone, reading benefit booklets, etc. Enter accurate and detailed insurance benefit information into patient accounts. Review and process insurance claims for accuracy, ensuring timely submission. Interpret and enter Explanation of Benefits (EOBs) and payment remittances. Apply payments, write-offs, and adjustments to patient accounts. Follow up on unpaid or denied claims and work with insurance companies to resolve discrepancies. Communicate with patients to resolve billing inquiries and assist with payment arrangements. Collaborate with the clinical and administrative teams to address billing issues and enhance revenue cycle processes. Adapt to changes in insurance policies and billing practices and stay up to date on industry trends and best practices. Who We're Looking For: Flexible availability – able to work shifts between 7:00 a.m. and 7:00 p.m., including some Saturdays (no Sundays). Please apply only if you meet this availability. Exceptional communication skills and the ability to work effectively with patients, insurance companies, and internal teams. Strong negotiation skills to resolve payment disputes and secure accurate reimbursement from insurance providers. Detail-oriented with strong analytical and problem-solving skills. Strong attention to detail and high levels of accuracy in all tasks. Ability to manage multiple tasks in a fast-paced environment and meet deadlines. A proactive mindset and the ability to work well under pressure while maintaining a positive attitude. Ability to maintain confidentiality and handle sensitive information. Proficiency in MS Office Suite (Word, Excel, Outlook). Who You Are: Experience in dental revenue cycle management or a similar role. Proficiency with practice management and claims software (e.g., Dentrix, Eaglesoft, Open Dental). Solid understanding of dental billing codes, insurance claims processing, and payment reconciliation. Familiarity with electronic health records (EHR). Knowledge of healthcare compliance standards, including HIPAA and patient privacy regulations. Ready to take the next step? Submit your application today—we’d love to meet you! Candidates must successfully complete a background check after receiving a conditional offer of employment. Equal Opportunity Employer: We are committed to fostering an inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, gender, sexual orientation, disability, veteran status, or any other protected status. Job Description Disclaimer: This job description is not intended to be an exhaustive list of all duties and responsibilities but provides a general overview of the role’s scope and function within the company. Job Type: Full-time Pay: $18.00 - $21.00 per hour Benefits: 401(k) 401(k) matching Employee discount Flexible schedule Flexible spending account Health insurance Health savings account Life insurance Paid time off Vision insurance Application Question(s): When are you available to start work? Are you related to anyone currently employed by Open Door Dental? How comfortable are you asking questions or asking for help when learning something new. How do you maintain accuracy and consistency when performing repetitive tasks? This role has a set, in-person schedule Monday through Friday, with shifts between 7:00 a.m. and 7:00 p.m., and includes some Saturdays (no Sundays). Does this schedule align with your availability? Do you have experience in a dental or medical office? Experience: Office: 2 years (Required) Work Location: In person