Client Services Representative (5730)

NextPath Workforce Solutions is currently seeking a Client Services Representative to join our client’s team in Memphis, TN. This is a hybrid, contract position. 3 day onsite, 2 hybrid in Memphis.SALARY: $24.00 – $26.50 per hour (depending on experience)Unfortunately, at this time our client is unable to sponsor or transfer visas. Only candidates authorized to work in the US without sponsorship should apply.Requirements2-3 years of recent customer service experience, preferably from a call centerAbility to type and handle calls simultaneouslyProficient in navigating multiple systems at onceExperience using dual monitorsSkilled in Microsoft Word, Outlook, and basic ExcelAbility to type at least 40 WPMExcellent verbal and written communication skills with proper grammarExceptional customer service skills and clarity in communicationMinimum of a High School Diploma or equivalentResponsibilitiesAnswer inbound customer calls, providing outstanding serviceResolve inquiries such as password resets, address updates, and contact changesDocument call activity in proprietary systems while speaking with customersHandle general customer inquiries and complaints via phone, email, or face-to-faceResearch and review requests or problems using policies and proceduresCollaborate with relevant departments to resolve issuesFollow up with customers to ensure satisfactionIdentify the best solutions to customer problems in line with company policiesNextPath WORKFORCE SOLUTIONSNextPath is a strategic talent partner connecting skilled professionals with organizations driving innovation and growth. Our recruiting team brings more than 80 years of combined experience delivering workforce solutions that align the right talent with the right opportunities. We work with leading companies across the country, offering flexible engagement models including contract, project-based, contract-to-hire, and direct hire roles.If this position isn’t the perfect fit, we have a broad network of clients with roles that could match your skills. Reach out by emailing your resume to apply@nextpathcp.com for assistance.We are an Equal Opportunity EmployerView all open jobs: http://www.nextpathcp.comThe post Client Services Representative (5730) appeared first on NextPath Workforce Solutions.