Deputy Director, Consumer and Community Affairs - DCCA

Deputy Director, Consumer and Community AffairsSummary:Reporting to the director, the deputy director provides leadership, strategic and tactical direction, and management for the division. This includes providing oversight of the division's Consumer Laws and Regulations; Consumer Compliance Supervision; Community Development, Policy, and Research; and Technology and Administration branches. The incumbent assists in driving the achievement of the division's mission and the creation of the division's goals and objectives. The incumbent also provides leadership in the effective management of the division's resources and drives collaboration across and external to the division.This position is located in Washington, DC.Principal Duties and Responsibilities:Works closely with the division director to provide strategic leadership and management to advance the division's mission and core objectives and foster effective leadership and management of the division's branches.Fosters a high degree of cooperation, collaboration, and communication between the branches of the division, the divisions of the Board, and the Reserve Banks and ensures an effective management process which includes identification of consumer risks, analysis of these risks, action plans, and supervisory approaches to address the risks.Provides strong mentorship to division officers; coaches and develops division officers, managers, and staff to maximize division performance and collaboration while ensuring each reaches their fullest potential; advises division director on and oversees succession planning, staff development, and engagement initiatives; and ensures alignment of individual performance objectives with division objectives and special initiatives, effective success measures, and effective planning and tracking of these initiatives.Identifies opportunities to leverage and help organize Board and System-wide supervision, risk identification, research, and analysis on consumer financial services markets and the forces shaping these markets.Provides advice and counsel to division officers and oversees all administrative matters; and works with the administration officer to ensure compliance with Board policies and procedures, such as salary and compensation administration, fair and effective management policies, EEO, procurement, and employee benefits.Represents the division and the Board in activities with the Reserve Banks, other governmental agencies, private and public organizations, and consumer affairs industry groups. Briefs and presents to key stakeholders, including Board Members and the Board.Stays abreast of and advises on emerging issues in the consumer and financial services industry, consumer protection regulations, as well as legislative developments pertinent to consumer protection and community development matters.Supports the leadership activities of the division by exemplifying the division's values and guiding principles, leading strategic planning activities, and developing and implementing performance objectives that advance the division's mission.Minimum Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.15 years of experience;Working knowledge of consumer financial services, supervision, research, risk identification and analysis, and community investment required.Strong experience with consumer financial service issues, banking supervision, and consumer laws and regulations preferred, including demonstrated practical experience in consumer compliance supervision or consumer legal and regulatory analysis.Minimum Education: Bachelor's degree in Public Policy, Finance or equivalent experience; J.D. preferredMinimum Management Years of Experience: 10 yearsKnowledge, Skills and Abilities:Strategic thinker with demonstrated strong project execution and project management capabilities, analytical skills, political savvy, and conflict mediation skills.Demonstrated experience and commitment to fostering collaboration and employee engagement.Ability to lead and manage staff and projects effectively, set priorities, assess performance, guide staff development and make budgetary recommendations.Ability to balance competing interests among a variety of stakeholders and readily readjust priorities to respond to pressing and changing stakeholder demands. Must be able to anticipate and meet the stakeholders' needs while maintaining high-quality end products.Exceptional organization savvy and agility as demonstrated by ability to manage across organizational boundaries, building high performing teams, diminishing organizational silos, strengthening teams, and facilitating effective group and team dynamics.Requires the ability to communicate effectively, both orally and in writing, with all levels of staff and management.Stakeholder Contacts:Has regular contact with all staff in the function(s) to stay connected to the pulse of the division, provide leadership, and act as a role model.Has frequent contact with senior staff and other professionals in the division, elsewhere at the Board, and the Reserve Banks regarding matters pertaining to area(s) of responsibility.Has frequent contact with members of the Board, both in discussions and through memoranda, regarding matters pertaining to area(s) of responsibility.Has frequent contact with individuals from other federal agencies, international organizations, and in the private sector regarding the subject matters in area(s) of responsibilities.Board Competencies:Decision Quality: Makes timely, thoughtful, strategic decisionsLearning Agility: Takes responsibility for building organizational agilityDrive for Excellence: Delivers results by developing shared vision and direction for the organizationPerspective and Strategic Agility: Leads and acts with the future in mindCollaborative Relationships: Sets the tone for collaborative organizationEffective Communication: Effectively speaks and acts on behalf of the BoardOfficer and Internal Management Responsibilities:Acts as responsible steward to the function(s), Division, and Board by demonstrating proficiency in the Board's espoused competencies.Balances and mitigates key organizational and functional risks where appropriate, and develops and executes sustainable risk mitigation strategies.Fosters a continuous learning culture.Exercises appropriate judgment and decision-making in complex situations.Demonstrates innovation and thought leadership relevant to future-state organizational and functional people strategies.Demonstrates strong leadership and management skills aligned to the Board's espoused values.Keeps skills and knowledge current and aligned to best practices relative to key rules, regulations, and policies, as well as economic, political, and social trends that affect the organization. Understands near-term and long-term needs for the organization and determines how operations should be positioned to meet such needs.Demonstrates proficiency in political savvy, organizational savvy, and interpersonal communication skills.Provides guidance, coaching, and feedback to, and conducts performance reviews for managers and other direct reports, and ensures same is provided to all function staff.Responsible for accomplishing approved program objectives for area(s) of responsibility within the financial and personnel resources allocated by the Board and the division's senior management.Participates in the development of the division's strategic plan, goals, and budget. Recommends program objectives and their priorities for area(s) of responsibility.Recommends personnel actions involving promotions, reclassifications, merit increases, and reassignments or separations in area(s) of responsibility.Position Demands:Ability to exercise independent and sound judgment in establishing objectives for assigned area(s) of responsibility that provide support and services for the divisions and Board's missions.Ability to translate customer service and organizational development theories and best practices into effective strategies for adoption in area(s) of responsibility to achieve and maintain high levels of customer service.Ability to communicate effectively, both orally and in writing, to the Board and individual members thereof, senior Board staff, other Board and Reserve Bank staff: and staff at other government agencies and in the private sector on complex and technical matters.Ability to be an effective spokesperson and advocate for the Board and the division in outside contacts, which may involve significant business dealings.Ability to operate under pressure to meet deadlines accurately and in a timely manner.