Dog Lodging/Daycare Supervisor

Title: Lodging (Daytime) Supervisor Classification: Full-time, Exempt Work Location: Onsight, King of Prussia, PA 19406 (Required) Pay Range: $48,000-$60,000 Schedule Options: Sunday-Tuesday 6:30 am-6:00 pm, Wednesday 6:30 am-1:00 pm Wednesday 12:00 pm-6:00 pm, Thursday-Saturday 6:30 am-6:00 pm Reports to: Lodging Manager & GM Company Overview: BARK U is King of Prussia’s most trusted destination for exceptional dog care. Staffed with certified professionals with a deep understanding of canine behavior and years of experience, BARK U prioritizes safety, enjoyment, and stress-free experiences for dogs. At BARK U, we offer a comprehensive range of services, including Lodging, Daycare, Grooming, Training, and Transportation, all backed by expertise and dedication. Position Overview: The Lodging (Daytime) Supervisor at BARK U is responsible for overseeing the daily operations of the lodging facility, ensuring the well-being of both the dogs in our care and the staff members. This role requires a strong focus on team leadership, staff training, and canine behavior monitoring to maintain a safe, clean, and positive environment. The Lodging (Daytime) Supervisor will take detailed health and behavior notes on dogs, address any concerns, and ensure that staff members are trained and supported in their daily tasks. Key Responsibilities: Oversee lodging operations, ensuring up-to-date note-taking, top-tier customer service, and efficiency in client interactions, as evident in client feedback/reviews, leadership observations, and effective resolution of client concerns. Foster a welcoming environment by maintaining a positive attitude, greeting staff and clients warmly, responding promptly to inquiries, and communicating effectively with clients and team members. Address and resolve client and team concerns in a professional and timely manner. Complete feeding, medication, and safety audits to ensure dogs are provided care adjustments. Ensure completion of Connect learning modules and reinforce new promotions, processes, and sales strategies to meet company goals. Use Airtable and Propet to effectively communicate training needs and developments through report cards, reporting, pictures, videos, etc. Participate in forums such as department meetings, performance reviews, and evaluations to address challenges and recognize achievements. Monitor and raise concerns or address team underperformance, provide write-ups, and provide coaching in partnership with the department manager. Uphold BARK U's standards of conduct, dress code, attendance, and punctuality. Onboard new employees, provide hands-on support, and guide them to efficiency within 90 days while contributing feedback to their 30-60-90-day check-ins. Lead by example, demonstrating reliability, trustworthiness, and BARK U’s Paws of Excellence. Provide a warm welcome and deliver exceptional service to all clients. Manage dog groupings, staff assignments, checking work and flow of day. Accurately enter notes on dogs and staff. Communicate effectively with all BARK U teams via walkie-talkies to ensure smooth client drop-offs, pick-ups, and service coordination. Complete daily report card and photo updates for dogs. Educate clients in person, over the phone, and in written communications about add-ons, special amenities, promotional offers, and packages to enhance their experience. Complete tasks and projects as assigned by leadership. Role Standards Lead by Example: Personally demonstrate reliability, trustworthiness, and BARK U’s Paws of Excellence. Drive Results: Equip the team to provide clients with accurate, value-driven information, as evident in positive client reviews and met lodging expectations. Accountability: Consistently raise and address concerns to maintain team effectiveness, dress code adherence, and reliability. Customer Service: Train and motivate the team to meet client needs and resolve issues (DAWG). Work Environment: Maintain a positive work experience and culture, as evidenced by survey results and retention rates. Work Environment & Physical Requirements Prolonged sitting, standing, typing, and computer use. Lifting of (up to 30 pounds) dog supplies, box deliveries, and other items as needed. Ensure entrances remain safe and welcoming, including performing occasional spot cleaning, removal of minor spills, or organizing items within client view. Must be comfortable working both indoors and outdoors in all types of weather conditions. Qualifications & Skills 5+ years of experience in animal handling, veterinary, medical, or hospitality preferred. 3+ years of team leadership experience. Reliable schedule availability, including one-weekend shift per week. Strong communication and interpersonal skills with high attention to detail. Positive attitude, forward-thinking initiative, and problem-solving ability. Ability to multitask and thrive in a fast-paced environment. Tech-savvy with experience using reservation systems, spreadsheets, and email communication. Must love dogs! Why Join Bark U: Benefits & Perks Competitive Salary 401(k) + up to 4% match Healthcare Benefits: Medical, Dental, Vision Paid time off Optional Perks: Employee Discounts, Certification Assistance, and Relevant Pre-Approved Tuition Contribution. Equal Opportunity Employer Job Type: Full-time Pay: $48,000.00 - $60,000.00 per year Benefits: 401(k) 401(k) matching Dental insurance Employee discount Flexible schedule Health insurance On-the-job training Opportunities for advancement Paid time off Professional development assistance Referral program Tuition reimbursement Vision insurance Application Question(s): Are you reliable to show up to your shifts? Do you show up to your shifts on time? Are you CPDT-KA or CPAC certified? Experience: Leadership: 1 year (Required) Conflict management: 1 year (Required) Ability to Commute: King of Prussia, PA 19406 (Required) Work Location: In person