Outlet Lead

We inspire purpose-filled living that brings joy to the modern home. With a team of more than 8,000 associates spanning 130 store and distribution locations across the U.S. and Canada, we achieve together, drive results and innovate to inspire. Drawn together by a shared passion for our customers and a spirit of fun, we deliver high-quality home furnishings that are expertly designed, responsibly sourced and bring beauty and function to people's homes. From the day we opened our first store in Chicago in 1962 to the digital innovations that engage millions of customers today, our iconic brand is nearly 60 years in the making-and our story is still unfolding.As an Outlet Lead, you drive store sales, service, merchandising, and operations while fostering an inclusive, safe environment for both associates and customers. You optimize the customer experience and sales through engaged selling, supporting the salesfloor, pickup, and curbside operations. You ensure operational excellence by managing daily tasks such as financial auditing, inventory control, product handling, and scheduling, all while controlling expenses and preserving margin. Additionally, you develop and train associates through comprehensive onboarding and ongoing guidance, strengthening product knowledge and performance. Success in this role requires strong communication, multitasking, problem-solving, and a genuine passion for customer care, efficiency, and our products.A day in the life as an Outlet Lead...Opening and closing the store and performing other duties in the absence of store leadershipProviding feedback, share observations, assessments and ongoing solutions with the Assistant Store Leader, Team LeaderDeveloping, teaching, coaching and training associates on processes and best practices , and customer service, selling skills, product knowledge, as appropriateSupporting and maintaining store sales and service goals as communicated by the Assistant Store Leader, or Team LeaderFocusing on promoting sales as they pertain to, or are driven by position/department to impact the total stores sales and profitabilityMaintain awareness of all tools and resources applicable to their assigned areaPossess a complete understanding and awareness of applicable company systems, policies and procedures including loss prevention, security and safety guidelines as outlined in the Crate and Barrel/CB2 Associate GuideModel and guide a visionary, proactive approach to customer service opportunities and customer engagement initiatives while acting as the Leader on DutyDrive efforts across store to maximize clearance sell through and profitabilityFacilitate implementation and execution of merchandising and operational initiatives as dictated by Assistant Store Leader and/or Team LeaderPossess a clear understanding of Outlet business strategy and concepts to support their executionSupport Store Leadership on implementing Outlet Strategy and merchandising plan to maximize Margin growth and unit sell through at their location What you'll bring to the table...Communication and interpersonal skillsOrganizational and time management skillsProblem solving skillsAbility to drive resultsAbility to work a full time flexible schedule including nights, weekends, and holidays, as needed.Majority of the shift would be concentrated in performing operational and merchandising duties while helping support with sales priorities as pertained by position. We'd love to hear from you if you have...1+ years customer service or retail experienceExperience with Microsoft Office, Google applications, computer systems and tablet devicesEuromarket Designs, Inc., which does business as Crate and Barrel and CB2, will be referred to as "the Company". The Company is deeply committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact the location you are applying to here and ask to speak with a manager regarding the nature of your request.The Company is an equal opportunity employer; applicants are considered for all positions without regard to race, color, religious creed, sex, national origin, citizenship status, age, physical or mental disability, sexual orientation, gender identity, marital, parental, veteran or military status, unfavorable military discharge, or any other status protected by applicable federal, state or local law.The Company participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the US.