Shift Assistant (Must be 18 or older)

Job Description As a Shift Assistant at the Exchange, you'll function as a jack-of-all trades for the store. If you are highly adaptable and enjoy a job where no two days are the same, this is the position for you. Your primary duties will involve merchandising the floor, creating price labels, and updating shelf labels. Therefore, organizational skills and tidiness are important- you are an integral part of making sure our store looks clean and appealing to the customer. Your knowledge of the store will also allow you to provide expert customer service and create a welcoming environment. We offer flexible scheduling, comprehensive medical, dental, life and disability insurance, paid time off, shift differential/holiday pay, and a traditional pension and 401K plan to qualifying associates. You'll also have access to the base and its facilities, our Mass Transit program, and status as an employee of the DoD. So what can you expect as a Shift Assistant at the Exchange? Follow all safety guidelines and operating proceduresDeliver extraordinary customer experience by engaging customers and prioritizing customer needs over tasksListen to customer needs; ask appropriate follow-up questions to ensure you offer appropriate products that meet the specific need of the customerAble to use computer software to create labels, check pricing, and review plan-o-gramsMaintaining a clean and fully stocked area according to Exchange guidelinesWe know that you can work anywhere. However, working at the Exchange is the start of something great! While you make it easy for our customers, we focus on you and your development! Our people make us who we are. We want to see you grow, so we put growing together at the forefront of everything we do. It is our duty to provide you with the tools and resources that you need to succeed. Joining the Exchange means joining a team that is devoted to you! Job QualificationsAble to learn and adapt to current technology needsAble to think quickly on the spot to answer customer questionsKnowledge of merchandising and price changes preferred Additional Qualifications/Requirements: Willing to cross-train and work in other areas of the store, as neededMust possess a welcoming and helpful attitude toward customers and other team membersCash handling experience preferredExcellent communication skillsBasic computer skillsRetail experience preferredRequired: Access to the military installation (Real ID*, Passport, Military ID, CAC, Etc.) Additional Qualifications/Requirements Must be 18 or older. Must be available to work weekdays, nights, weekends and holidays. Shift may vary, and to be discussed during interview, but must be available between 0830-1830Federal agencies will not accept a driver's license or identification card for official purposes from any individual unless such license or card is a REAL ID - compliant driver's license or identification card issued by a state. Job Qualifications Completion of high school or the equivalent. Retail experience. Demonstrated willingness and potential for additional responsibility. If applicable to position, associate must successfully complete the management motor compliance course number 175S within three months of occupying position. If a sufficient number of qualified candidates do not apply, the minimum qualifications may be lowered without reposting. Major Duties Provides high level of customer satisfaction through excellent service. Greets each customer upon contact, assesses their needs, suggests alternative options, and provides solution resolution. Keeps their needs foremost and creates a welcoming environment, actively engages, and builds trust relationship with the customer in order to deliver a personalized shopping experience. Provides superior sales skills to serve the customer, utilizes and adheres to merchandise presentation standards including, but not limited to, arranging space on sales floor, setting up promotional fixtures, displaying promotional merchandise signing, price changes, maintaining shelf labels, keeping sales area fully stocked, receiving, and ordering merchandise, checking gas levels, assisting with military uniform dress requirements, and cleanliness of the area. Operates a cash register or other sales related equipment to enter new accounts, sales related equipment, sales transactions, refunds, prepares change funds, and deposits or other related transactions. Verifies and accepts multiple tenders for payment and makes change with accuracy and zero variance tolerance. Maintains program compliance in all aspects of recordkeeping, inventory, storage/display, and sales, including opening and closing of facility. Actively communicates/promotes the benefits of the Military Star credit card, Exchange protection plan, and other corporate programs to customers to drive sales growth and increase customer brand loyalty. Assures compliance with fire, safety, sanitation, and security regulations, as well as ensuring the security of fixed assets, cash, and inventory. Practices loss prevention procedures and alerts security and management of potential problems that may involve fraud, waste, and abuse. Performs other duties as assigned. Our Focus We are seeking associates who have a passion for delivering an extraordinary customer experience and a passion for serving those who serve, our Soldiers, Airmen and their families. Who We Are The Army & Air Force Exchange Service, also known as "the Exchange," is the retailer on US Army and Air Force installations worldwide. An $8 billion enterprise ranked among the top retailers, the Exchange operates department stores, convenience stores, restaurants, movie theaters and an internet shopping site to serve Soldiers, Airmen and their families. In addition to US bases in Germany, Italy, England, Turkey, South Korea and Japan, the Exchange operates stores for US troops in Iraq, Afghanistan and other countries in the region. The Exchange ensures Soldiers and Airmen have access to US goods and services, wherever they serve.