Referral Relationship Manager

Referral Relationship Manager (RRM) Drive growth | build relationships | make an impact At Ethos, this isn't just a relationship management role—it's a growth-driving, community-shaping opportunity. It's about becoming the connector, strategist, and growth driver behind thriving emergency & specialty veterinary hospitals. We're looking for a referral relationship manager (RRM) who can build powerful partnerships, strengthen referral networks, and drive meaningful impact across three of our hospitals. Locations: Peak Veterinary Referral Center, Williston, VT - Your home base, where you'll be onsite and fully embedded with the team Small Animal Veterinary Emergency & Specialty (SAVES), Lebanon, NH - Providing mostly virtual support with some travel Capital District Veterinary Referral Hospital, Latham, NY – Providing mostly virtual support with some travel The Details: Referral Relationship Manager (RRM) Salary: $70,000–$80,000/year Schedule: Full-time (40 hours/week); schedule may vary based on event needs, including occasional evenings or weekends. Travel: Up to 4 days/week in the field, with admin time at hospitals Environment: Fast-paced, collaborative, relationship-driven Benefits: Vetbloom access – RACE-approved CE, training, and curriculum library; comprehensive benefits – medical, dental, vision, disability, life insurance, HSA/FSA, 401(k), and more; growth & development – ongoing training, career progression, and a supportive network Why this role is a game-changer you'll be the face of the hospital in the field —the person who: Builds trusted partnerships with referring veterinarians Shapes how—and where—patients receive advanced care Drives real, measurable hospital growth through strategy and relationships Creates experiences (events, CE programs, outreach) that people remember What you'll actually be doing (and why it's exciting) you're not just "managing relationships"—you're owning growth. Drive referral growth through intentional outreach, not passive check-ins Own your territory —build, strengthen, and expand a network of referring practices Create high-impact events (CE, open houses, community partnerships) that elevate your hospital's presence Partner with marketing + leadership to launch campaigns, new services, and clinicians Use data like a strategist —tracking trends, identifying opportunities, and adjusting your approach Shape the referral experience by solving problems and improving how hospitals serve their partners Qualities of a successful candidate Mission-driven: Motivated by ethos' mission to improve the lives of pets and people through exceptional veterinary care. Grit & resilience: Brings determination, persistence, and professionalism to a demanding, fast-paced environment. High standards: Demonstrates strong accountability, integrity, and pride in delivering high-quality work. Curiosity: Actively seeks knowledge, feedback, and innovative approaches to improve outcomes. Self-starter: Works independently, takes initiative, and drives results with minimal supervision. Relationship-oriented: Builds trust, communicates effectively, and maintains strong professional relationships. Coachability & growth mindset: Open to feedback, adaptable, and committed to continuous improvement. What you can expect Autonomy + ownership – you'll run your territory like it's your own business High visibility – work directly with hospital leadership and growth teams Strategic impact – your work directly influences hospital success and patient access to care Variety in your day – field visits, events, planning, strategy—no two days look the same Purpose-driven work – you're helping pets get the care they need, when they need it What you'll need: Valid driver's license, auto insurance, & reliable transportation – frequent travel required within the region (mileage reimbursed). Flexibility – some evening or weekend events may be required. 3-5 years of professional experience demonstrating the ability to manage multiple priorities, build relationships, communicate effectively, and drive business growth. Experience in sales, customer service, account management, marketing, or business development roles strongly preferred. Experience in veterinary medicine or animal health is strongly preferred. Strong communication skills across multiple platforms (in-person, phone, email, and virtual platforms). Comfort using data, crm tools, and performance metrics Ability to interpret basic performance metrics and use data to inform strategy and decision-making. Ability to manage multiple priorities and think strategically Ready to make an impact? If you're eager to build strong veterinary relationships and drive meaningful growth, we want to hear from you. Ethos veterinary health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across north america, ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, ethos sets the standard in veterinary excellence. Discover more at ethosvet.com. Ethos veterinary health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in colorado, ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of colorado's healthy families and workplaces act. Ethos veterinary health is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the san francisco fair chance ordinance, los angeles fair chance initiative for hiring ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.