Support and Engagement Services Coordinator

Immediate opening for Support and Engagement Services Coordinator Mission Statement: In collaboration with local partners and all affected by abuse, TTD creates innovative responses and mobilizes our community to promote safety and challenge systems of oppression and violence. Job Summary: The Support Services and Engagement Coordinator is responsible for overseeing TTD’s helpline program with the goal of advancing TTD capacity to achieve its mission related to the issues of domestic abuse, dating violence, human trafficking, and stalking. This position requires regular work in TTD’s administrative office located in Cape Elizabeth and in the community. Travel throughout Cumberland County is required. Prior experience and training are an advantage, though TTD values life experiences and provides comprehensive training for all new employees to fully perform advocacy functions. Essential Duties & Responsibilities · Schedule and maintain TTD’s 24-hour helpline schedule. · Serve as daytime helpline supervisor (M-F) including approving financial requests, knowing regular callers, providing authority to delegate calls, etc. · Regularly evaluate employee helpline performance and provide feedback and continued education. · Plan and deliver annual CAIRET. Provide support and supervision during CAIRET and beyond to ensure TTD helpline workers provide exceptional service on the helpline. · Manage workplace volunteers and other non-direct service volunteers. · Maintain TTD’s social media presence. · With other members of TTD Community Education and Prevention program, develop and keep fresh TTD’s message and public appearance, seek ways to maintain visibility in the community including through social media, and speak for TTD in local venues. Required Role on Helpline All advocates and educators are required to provide on-call coverage for our 24-hour helpline including covering M-F and weekend daytime and overnight shifts, on a rotation, with frequency of shifts dictated by staffing and volunteer levels. On-call responsibilities include serving on the front lines to answer helpline calls as they come through, completing shelter intakes as needed and providing support to our 16-bed emergency shelter, providing support and guidance for on-call volunteers, and seeking consultation from supervisors regarding complex calls. TTD fully trains all employees to fulfill this role, and additional on call pay rates apply. When hiring, we consider if candidates will be a strong fit for our helpline, in addition to the role they are applying for. Essential Knowledge, Skills & Attributes · Passion for social justice · Integrity, flexibility & creativity · Ability to work independently and as part of a team · Ability to travel to work related events and commitments · Curiosity and desire to learn about issues of domestic abuse, dating violence, human trafficking, and stalking · Supervision and mentoring experience · Organizational and program leadership experience · Public speaking and group facilitation skills · Positive communication skills · Basic computer competency · Embrace diversity, equity, and inclusion Pay and Benefits · Full-time, salaried position · Medical, dental, life and long-term disability insurance provided at no-cost for the employee to full-time employees. · Paid wellness hours · 27 days per year of earned time off in 1st year · 12 days per year of sick time · Retirement Plan - Savings Incentive Match Plan for Employees (SIMPLE) · Paid time off for voting · Mileage reimbursement for non-commuting work travel · Flexible work options A note about our workplace: We are a dedicated and committed staff of advocates who believe in safety for all. We value each other, respect each other, and laugh a lot. We create a space that welcomes our authentic selves to the work alongside those experiencing abuse and violence in their homes while also holding offenders accountable and creating a community in which violence has no place. Diversity, Equity, and Inclusion The goal of TTD’s recruitment and hiring process is to achieve an excellent and balanced workforce with representation and participation from diverse sectors of our society. TTD has a responsibility to our community and to victims and survivors of abuse to actively recruit and hire the best-qualified individuals that it can, and to do so in the context of its commitment to principles of diversity. TTD prioritizes candidates who speak multiple languages and bring a diverse set of skills and experiences to their work. To Apply Email or send resume and cover letter to Through These Doors, PO Box 704, Portland, ME 04104. All qualified applicants shall receive consideration for employment without regard to religious creed, race, color, age, gender, national origin, ancestry, physical or mental disability, or sexual orientation. Through These Doors is a nonprofit organization which receives funding from Maine DHHS, MaineHousing, local United Ways, Cumberland County, and your generous donations. Job Type: Full-time Pay: From $56,120.00 per year Benefits: Dental insurance Flexible schedule Health insurance Health savings account Life insurance Paid time off Parental leave Professional development assistance Retirement plan Schedule: 8 hour shift Day shift Evenings as needed Monday to Friday Weekends as needed People with a criminal record are encouraged to apply Work Location: In person