Sales Associate

DescriptionTHE BRANDBilly Reid began designing almost 20+ years ago, with the intention of creating clothes he would want to wear - pairing beautiful fabrics with impeccable construction. Founded with a deep sense of community and goodwill, the flagship store opened in Billy’s hometown of Florence, Alabama in 2005. Today, the ageless American brand maintains its commitment to thoughtfully crafted, timeless style for life’s most cherished experiences.Whether you’re shopping in one of our 19 shops across the country or browsing our e-commerce site, we want you to feel welcomed. We appreciate warm, talented, collaborative people to help grow our brandOUR CULTURE Creative + Collaborative Fun, yet fast-paced Belief in anything is possible Everyone MattersOur Birmingham shop is seeking a Sales Associate who is passionate about providing an outstanding customer experience by creating a positive, inviting and engaging in-store environment. The ideal candidate will have a strong understanding of and passion for the product and will enjoy interacting with customers to present product that will resonate with each individual shopper. Ultimately, through this mastery of product and customer interaction, the sales associate will work to achieve both individual and collective shop sales targets.ResponsibilitiesService, Culture & Environment:Be Kind.Be openmindedLead by exampleWork scheduled shiftsGreet all customers with warmth & SincerityCreate an environment of hospitalityHandle all customer concerns in a proactive, positive manner.Create a safe, ethical & clean work environment for all customers and EmployeesBuild positive team relationships within your store and across the company.Demonstrate ownership & accountability.Exemplify Billy Reid Culture & the 5B’sBe WelcomingBe HospitableBe CuriousBe KnowledgeableBe ThankfulRole ResponsibilitiesDeliver top-notch customer service and hospitality to ensure a positive customer experienceDevelop strong product knowledge to better guide the client through options on the sales floorWork closely with team members to collaborate on sales strategies and techniques to increase salesCollaborate with store director to set, meet & exceed sales goalsDrive sales through service & customer relationshipsUtilize Customer lists & profiles to maintain healthy & genuine connections with our customersSupport omni channel initiatives including but not limited to web order fulfillment and email opt inManage inventory levels on the floor and assist with shipping and receiving of product.Maintain an elevated level of cleanliness and order within the sales floor and stockroom.Operate in compliance with all Billy Reid policies and proceduresComplete all daily tasks in a timely mannerRequirementsRetail sales experience, ideally with a luxury retail brandResiliency – ability to find alternative solutionsEffective collaborator with peersStrong verbal and written communication skillsAbility to work evenings and weekends when appropriate