Electronic Service Representative

DescriptionAbt Electronics has an immediate opening for the position of an Electronic Service Representative. We are a family owned company that has been in business since 1936 and continues to experience strong growth year after year. Abt Electronics specializes in electronics, appliance & furniture sales, delivery, installation and servicing all the products we sell. We are a perennial winner of the Chicago Tribune’s Top Workplace Award. We are looking for a highly motivated, flexible & friendly Electronic Service Representative to join our team. If this is you, we want to hear from you!In addition, must be comfortable contributing/working in an entrepreneurial, fast-paced and fun work environment. Primary duties include:Assist customers over the phone with their electronic service needsBasic troubleshooting & tech support for consumer electronicsProcess returns & exchangesCreate service tickets to document customers’ needs & dispatch service techs to customers’ homesAssist customers with purchasing accessories, replacement parts & carry in repairsJob RequirementsBasic operational knowledge of consumer electronicsStrong computer skillsAbility to take initiative & make decisionsApproachable & outgoing personalityScheduling includes night & weekend hoursMust be able to stand for long periods of timeAbility to lift up to 75lbsBi-lingual a plusWe Offer Our Team MembersHourly rate starting at $18.00Yearly performance reviewPotential for advancementMedical/Dental (Blue Cross and Blue Shield PPO Network) & Vision (VSP)401(k) (Charles Schwab) which includes a matching programLife & Disability insurance (Lincoln Financial)Generous Paid Time Off/Sick Pay ProgramContinued training & career developmentEmployee discounts on all products we sellPerformance based bonus programs