Customer Service Representative I (779454)

Description:Under general direction of Supervisor, shall perform customer and field activities related to phone calls, billing, adjustments, collections and/or shut off of customer accounts. Act as liaison between departments and customers as needed. Handle various other tasks as assigned by management. Depending on assignment, duties include, such work as:Handles and completes customer inquiries concerning billing, meter reading/changes, AMI or other related reading equipment, collections, payment and payment processing, applications for service lines, and advises customer of tariff rate changes and any fees associated with billing or adjustments, etc.Receives payments for water bills from customers, balances cash drawers, and prepares bank deposits, and- transmittals daily.Opens, routes and processes incoming mail.Processes amended and final bills and related matters.Processes and maintains meter related and customer account records; including, but not limited to, field orders, to do's, Hi Lows, zero consumption, consecutive estimate reports.Handles customer and field personnel calls and requests and completes such calls and request or relays information as necessary to ensure timely resolution.Operates usual office machines and related customer service software/ programs etc.Greet and receive visitors at the building and direct them accordingly.Operates telephone switchboard, handles incoming and outgoing calls and relays information as necessary.Performs all other customer service related miscellaneous work as assigned by management including CS inbox responses, Suez website responses, faxes.Performs similar, related or lesser duties when assigned.Shift work requirement. Monday-Saturday.Requirements: