Not Your Average Dental Front Office Coordinator

Company DescriptionHere at Sanchez + Henry Dental we find our meaning in our work through service to others-- both our patients and our fellow team members. As a ‘Fee for Service’ dental practice, we provide the most supportive and educated environment for our patients; building confidence that their choices for dental health are the right ones for them—not their insurance company.We are equally committed to the success of the practice, working cohesively and collaboratively towards the success of all our team members, who are at the heart of our ability to provide dental and customer service excellence.About YouOur ideal Front Desk Coordinator would be a dental professional with 2 years’ clinical experience looking to move to the front office to be the first face of the practice whose attitude sets the tone, helping patients make great choices.You want to be part of a growing, forward thinking and fast paced practice with first class clinicians who are investing every day in our patients and our team to truly deliver world-class dental and overall physical and mental health.You’re a clear communicator with a concierge level customer service mentality who can really lean into the role. An energetic approachable multitasker with exceptional time management skills, your ‘can do, will do’, empathetic and calm demeanor comes with the ability to problem solve while not letting the wheels come off at the first challenge.You have high levels of proficiency in documentation review and management of dental records with strong organizational skills and attention to detail to ensure accuracy in all aspects of the role.So, if you are at a pivotal point in your dental career and are looking to soar with a passionate team of dental professionals, we want to talk to you.About the RoleWe’ve outlined below some of the roles and responsibilities of our Front Desk Coordinator—it’s a big role that will have a big impact so we’re not after your average bear! Have a read and if this matches your superpowers, again, we want to hear from you!Essential Duties and Responsibilities Include the following. Other duties may be assigned.Maintaining company culture and service-minded integrityBuilding positive relationships with all patients and team membersPerforming all office opening procedures correctly and in a timely mannerAttending Huddle at 7:15 AM, dailyManaging patient check-in and check-out processes, including verifying insurance information and collecting paymentsReviewing patient documentation for accuracy and completeness, including dental coding for billing purposesSupporting the overall efficiency of the practice by performing additional administrative tasks as neededProviding new patient management according to operating proceduresEnsuring patients have pre-medicated if prescribed by treatment plan prior to procedureContacting patients who are late to arrive – beyond a 15-minute window, likely the patient will need to be rescheduled for another dateCommunicating effectively with all team members within the officeComplying with company procedural guidelines, standard operating procedures and safety proceduresContributing to a team-oriented, continuous improvement, quality processQualificationsEducation/ExperienceHigh School Diploma or GED. Minimum 1 Year customer service experience with 2 years’ clinical experience looking to move to the front office.Language AbilityAbility to read and comprehend instructions, correspondence, and memos. Ability to write correspondence. Excellent phone etiquette. Excellent verbal communication skills. Bi-lingual abilities an asset.Reasoning and Situation Management AbilityPossess high levels of common sense understanding to carry out detailed, written, or oral instructions; dealing with problems sometimes involving few concrete variables in standardized situations.Computer SkillsKnowledge of MS Office (Word, Excel, Outlook, Access). Experience with dental platform software; preferably Curve, which we use in the office.Work EnvironmentWarm and friendly mid-century modern office with loads of light and ‘elbow room’. Vibrant reception area conducive to clinician and patient conversation.Job Type:Full-time, hourly (38 hours)_ Pay: $18.00 - $25.00 per hour based on experience and skill level_ Benefits: 401(k) 2% match / Dental coverage for employee and discounted rate of spouses/children / Free health screenings / Free parking / Paid sick time / Paid time offWork Schedule:Monday-Thursday - 06.45 am – 4.30 pm / Friday – as neededExperience:_Customer service: 5 years (Required) / Dental terminology: 2 years (Required) / Computer skills: 3 years (Required) / Dental Front Office: 4 years (Required)Ability to Commute: To Albuquerque, NM 87110 (Required)Work Location: In personJob Type: Full-timeBenefits:401(k) matchingDental insurancePaid time offSchedule:Monday to FridayExperience:Dental office: 4 years (Required)Dental front office: 4 years (Required)Ability to Commute:Albuquerque, NM 87110 (Required)Ability to Relocate:Albuquerque, NM 87110: Relocate before starting work (Required)Work Location: In personNo Relocation Package