Desktop Support Specialist

Job DescriptionThe responsibilities of this classification include providing desktop support to multiple operating systems, performing limited LAN administration duties that include permissions to work on the network and servers, and/or serving as an ongoing lead to a group of same or subordinate level staff in a call center or similar setting. This classification provides initial or escalated/referred end user support, diagnosis and problem resolution.Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances.Skills and RequirementsAdvanced knowledge of multiple operating systems, networks, hardware, software, peripherals and protocolsAdvanced knowledge of desktop operating systems and applicationsAdvanced knowledge of call tracking and communication tools and reporting and monitoring toolsKnowledge of other information technology areas, such as Web design and applications and programming and scripting languages or databasesKnowledge of appropriate training methodologies and curriculum development geared to end user target groupsAdvanced customer service skillsAnalytical, problem-solving, conflict resolution and troubleshooting skillsOral and written communication skills and technical documentation skillsSkill in leading, guiding and training end usersSkill in diagnosing and resolving hardware, software and peripherals problemsSkill in working with a variety of individuals from diverse backgroundsSkill in handling multiple competing prioritiesJ-18808-Ljbffr