Admissions Program Manager I-Education and Enrollment Services

Job DescriptionReporting to the Director of Admissions Operations, the Admissions Manager is part of the Admissions Office management team, with dedicated focus on the support of graduate certificate, master's, and PhD programs.ResponsibilitiesResponsible for documenting and refining standard operating procedures, ensuring compliance with admission processes, and implementing quality-control checks to safeguard accuracy and efficiency.Participate in the management of application software tools (e.g., ZAP), ensure accuracy and security of data, and produce regular reports to ensure data validity, business process adherence, etc.Master various technology solutions to support recruitment, admission and enrollment processes.Collaborate with Program Administrators to improve data capture, analytics, and system functionality and serve as a technical expert on the admission application platform.Support Program Administrators in their screening, interviewing, and decision processes.Manage onboarding activities for incoming students, including the development and execution on a multi-channel communication plan.Participate in in-person recruiting events and virtual recruiting events; including but not limited to virtual information sessions, alumni panels, webinars, and virtual office hours.Provide effective communication to prospective applicants through phone, email, and zoom.Partner with colleagues throughout the Enrollment Services Department (Admissions, Disability Services, Student Financial Services and Registrar) as well as Program Administrators to ensure the delivery of a high level of service to every student.Produce reports for student service teams, including but not limited to International Personnel, Student Affairs, Student Health Offices, etc.Participate in pre-enrollment compliance activities, including but not limited to creation of toxicology and background check orders, tracking of requirement completions, and generating completion reports.Performs other duties as assignedQualificationsBachelors degree or greater preferred, or a combination of applicable experience and educationMinimum of three years of professional experience in recruitment, admissions or student advising within a higher education setting required.Outstanding interpersonal and customer service skills.Non-Bargaining Unit, 802 - Enrollment Services - ISM, Icahn School of MedicineAbout UsStrength through Unity and InclusionThe Mount Sinai Health System is committed to fostering an environment where everyone can contribute to excellence. We share a common dedication to delivering outstanding patient care. When you join us, you become part of Mount Sinai's unparalleled legacy of achievement, education, and innovation as we work together to transform healthcare. We encourage all team members to actively participate in creating a culture that ensures fair access to opportunities, promotes inclusive practices, and supports the success of every individual.At Mount Sinai, our leaders are committed to fostering a workplace where all employees feel valued, respected, and empowered to grow. We strive to create an environment where collaboration, fairness, and continuous learning drive positive change, improving the well-being of our staff, patients, and organization. Our leaders are expected to challenge outdated practices, promote a culture of respect, and work toward meaningful improvements that enhance patient care and workplace experiences. We are dedicated to building a supportive and welcoming environment where everyone has the opportunity to thrive and advance professionally. Explore this opportunity and be part of the next chapter in our history.About the Mount Sinai Health System:Mount Sinai Health System is one of the largest academic medical systems in the New York metro area, with more than 48,000 employees working across eight hospitals, more than 400 outpatient practices, more than 300 labs, a school of nursing, and a leading school of medicine and graduate education. Mount Sinai advances health for all people, everywhere, by taking on the most complex health care challenges of our time - discovering and applying new scientific learning and knowledge; developing safer, more effective treatments; educating the next generation of medical leaders and innovators; and supporting local communities by delivering high-quality care to all who need it. Through the integration of its hospitals, labs, and schools, Mount Sinai offers comprehensive health care solutions from birth through geriatrics, leveraging innovative approaches such as artificial intelligence and informatics while keeping patients' medical and emotional needs at the center of all treatment. The Health System includes more than 9,000 primary and specialty care physicians; 13 joint-venture outpatient surgery centers throughout the five boroughs of New York City, Westchester, Long Island, and Florida; and more than 30 affiliated community health centers. We are consistently ranked by U.S. News & World Report's Best Hospitals, receiving high "Honor Roll" status, and are highly ranked: No. 1 in Geriatrics, top 5 in Cardiology/Heart Surgery, and top 20 in Diabetes/Endocrinology, Gastroenterology/GI Surgery, Neurology/Neurosurgery, Orthopedics, Pulmonology/Lung Surgery, Rehabilitation, and Urology. New York Eye and Ear Infirmary of Mount Sinai is ranked No. 12 in Ophthalmology. U.S. News & World Report's "Best Children's Hospitals" ranks Mount Sinai Kravis Children's Hospital among the country's best in several pediatric specialties. The Icahn School of Medicine at Mount Sinai is ranked No. 11 nationwide in National Institutes of Health funding and in the 99th percentile in research dollars per investigator according to the Association of American Medical Colleges. Newsweek's "The World's Best Smart Hospitals" ranks The Mount Sinai Hospital as No. 1 in New York and in the top five globally, and Mount Sinai Morningside in the top 20 globally.Equal Opportunity Employer