System Administrator 3 (MM)

ApplyDescriptionProvides support for implementation, troubleshooting and maintenance of information Technology (IT) systems. Manages ITsystem infrastructure and any processes related to these systems. Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 and Tier 3(Escalation) problem identification, diagnosis and resolution of problems. Provides support for the escalation and communication of status to agency management and internal customers. Provides support for the dispatch system and hardware problems and remains involved in the resolution process. Configures and manages UNIX, Linux and Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance.Provide support for implementation, troubleshooting and maintenance of IT systemsManage the daily activities of configuration and operation of IT systemsProvide Tier 1 (Help Desk) problem identification, diagnosis and resolution of problemsProvide assistance to users in accessing and using IT systemsProvide Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis andresolution of problemsPerform account management, e.g. establishing, activating, modifying, disabling, and removingaccounts.Provide configuration management, implementation, and sustainment of compliance withapplicable system security controls.Perform periodic vulnerability scans of systemsProvide support to IT systems including day-to-day operations, monitoring and problemresolution for all of the client/server/storage/network devices, mobile devices, etc.Implement IAVA security patches and insure patch status is recorded in appropriate systems ofrecord.Provide support for the escalation and communication of status to agency management andinternal customersOptimize system operations and resource utilization, and perform system capacity analysis andplanningProvide in-depth experience in trouble-shooting IT systemsProvide detailed analysis and feedback to agency management and internal customers forescalated ticketsProvide support for the dispatch system and hardware problems and remains involved in theresolution processConfigure and manage UNIX, Linux and Windows (or other applicable) operating systems andinstalls/loads operating system software, troubleshoot, maintain integrity of and configure networkcomponents, along with implementing operating systems enhancements to improve reliability andperformanceCommunicate and coordinate with the Information System Security Officer (ISSO) andInformation System Owner (ISO) regarding system changes as part of the Change andConfiguration Management ProcessSupport the ISO by completing required milestones of Plan of Action & Milestones(POA&M)as directed and coordinate completion status with the ISSO to reflect status within theSource System of Record for Security AuthorizationsEnsure IT Assets remain compliant with Identity & Access Control Management (ICAM)policy.Provide Tier 2 (Escalation) problem identification, diagnosis and resolution of problemsApplies knowledge and understanding of mission islands, Trusted Thin Client, and enhancedVDI (e.g., remote GPU and memory scaling).Support the design of systems, mission architecture and associated hardwarePossess a working knowledge and understanding of system administration interdependencies aspart of the Service Oriented Architecture (SOA)Analyze and resolve complex problems associated with server hardware, applications andsoftware integrationSupport the design of systems, mission architecture and associated hardwarePossess a working knowledge and understanding of system administration interdependencies aspart of the Service Oriented Architecture (SOA)Analyze and resolve complex problems associated with server hardware, applications andsoftware integrationRequirementsTop Secret/SCI w/ Polygraph Clearance RequiredBachelor’s degree in a technical discipline from an accredited college or university is required. Four years of additional SA experience may be substituted for a bachelor’s degree.Fifteen (15) years' experience as a SA in programs and contracts of similar scope, type, andcomplexity is required.Requires DoD 8570 compliance with Information Assurance Technical (IAT) Level II certification,and Computing Environment (CE) Certification. The CE certification requirements can be fulfilled witheither Microsoft OS, Cent OS/Red Hat OS CE certifications.Six (6) years of experience with Service Management (ITSM) is required.ITIL 4 platform certification is required.If assigned to Directory Services TTOs, experience with Active Directory, Identity Management,SCCM, DNS, Group Policy, Active Role Servers, Privileged Account Management (PAM) Services,and MS Exchange are required.If assigned to Desktop & Enclave Services TTOs, understanding of the concepts of mission islands,Trusted Thin Client, and enhanced VDI (e.g., remote GPU and memory scaling) required.