Senior Operational Resilience Manager – Risk & Operations (New York)

As the founding entity of RAINBOW PARTNERS, Quanteam is a consulting firm specialized in Banking, Finance, and Financial Services. Through our core human values – proximity, teamwork, diversity, excellence – our 1000 expert consultants, hailing from 35 different nationalities, collaborate across 13 international offices: Paris, Lyon, New York, Montreal, London, Brussels, Luxembourg, Geneva, Lisbon, Porto, Casablanca, Madrid and Singapore.OverviewThis role is a senior, hands-on leadership position responsible for ensuring the bank can withstand, respond to, and recover from operational disruptions, including cyber incidents, system failures, and third-party risks.The position sits at the intersection of Risk, IT, and Operations, with strong ownership over incident response, business continuity, and regulatory resilience frameworks in a highly regulated environment.Core ResponsibilitiesOperational Resilience StrategyDefine and implement the bank's operational resilience frameworkSet and monitor KPIs, KRIs, and KCIs to measure resilience effectivenessEmbed resilience practices across business and technology processesContinuously adapt strategy based on evolving risks and regulatory changesIncident & Crisis ManagementOwn and enhance the incident management framework (cyber & operational)Lead crisis simulations and tabletop exercisesCoordinate response across internal teams and external stakeholdersEnsure rapid recovery and minimal business disruptionBusiness Continuity & Disaster Recovery (BC/DR)Develop and maintain enterprise-wide BC/DR plansEnsure critical systems meet RTO / RPO requirementsLead testing, audits, and training programsDefine fallback and alternative processes for major disruptionsRegulatory & GovernanceEnsure compliance with key frameworks (FFIEC, OCC, Basel, DORA)Act as a primary contact for regulators and auditorsDefine and enforce governance, policies, and proceduresPromote a strong culture of resilience and complianceThird-Party & Vendor ResilienceAssess and mitigate risks related to vendors and service providersImplement due diligence and resilience requirementsDefine contingency and exit strategies for critical providersIntegrate resilience into vendor selection and onboardingRisk Monitoring & Threat IntelligenceBuild and oversee risk monitoring and threat intelligence capabilitiesIdentify vulnerabilities and emerging risks proactivelyCollaborate with cybersecurity and fraud teamsDrive continuous improvement based on incidents and auditsLeadership & Stakeholder ManagementLead cross-functional teams across IT, Risk, Compliance, and BusinessProvide regular updates to senior leadership / executivesDrive enterprise-wide initiatives and secure budget/resourcesPromote awareness and training across the organizationProfileExperience15+ years in Operational Resilience / Risk / Cyber / Business ContinuityStrong experience in a regulated financial institutionProven track record in leading enterprise-wide resilience programsTechnical & Functional SkillsOperational resilience frameworksIncident management & cyber resilienceBusiness continuity & disaster recoveryOperational risk & threat intelligenceGood understanding of cloud, third-party risk, and systemic riskRegulatory KnowledgeFFIEC, OCC, Basel, DORAExperience interacting with regulators and auditorsLeadership & Soft SkillsStrong executive presence (C-level exposure)Ability to lead cross-functional teamsExcellent communication and stakeholder managementAbility to operate under pressure and manage crisesEducation & CertificationsDegree in Cybersecurity, IT, Risk, or related fieldCertifications preferred: CISSP, CISM, CISA, CBCP, CRISC