Associate Project Lead

Role Description We’re searching for an Associate Project Lead to join our Activation Services team in a remote capacity within the United States. To keep us headed in the right direction, we’re looking for people who understand winning is a team sport, who value and seek to learn from our team’s diverse experiences and backgrounds, who welcome a challenge and take risks in the pursuit of creating better outcomes for our customers, and who can, at any given time, step back to laugh and have some fun. Plan, manage, and adapt implementation projects to meet evolving customer needs Lead setup, configuration, activation, and intermediate troubleshooting to ensure successful deployments Own end‑to‑end customer communication as the primary point of contact, managing expectations and sharing progress Build strong, trust‑based customer relationships by proactively addressing risks and anticipating needs Translate technical and process details into clear, customer‑friendly guidance Serve as a product SME, managing complex, multi‑system implementations and coordinating cross‑functional teams for smooth handoffs Qualifications Bachelor’s Degree or equivalent work experience 3+ years of Customer Service experience Proficient with Microsoft Office Requirements PMP Certification Insurance industry knowledge Implementation experience Data conversion experience Benefits A culture that values who you are and recognizes that you aren’t just an employee; you are a teammate, and you matter. Flexibility in collaboration, working remotely and in-person. A comprehensive benefits and compensation package that centers our teammates: Medical, Dental, and Vision Coverage Holiday and Vacation Time Health & Wellness Days A Bonus Day for Your Birthday Targeted starting base salary in the United States for this position ranges from $60,000 - $80,000 USD.